Junior Service Designer

2 weeks ago

London, United Kingdom Bank of England Full time

**Junior Service Designer**

**-**
**(**
**009355**
**)**

**Primary Location** UK-ENG-London

**Job** Research

**Organisation** 543000 - DATA STRATEGY IMPLEMENTATION

**Job Posting** 27-Jul-2023, 10:31:12 AM

**Data and Statistics Division(DSD)** is the Bank’s centre of expertise for compilation, dissemination and publication of regulatory and statistical data, promoting innovation and quality to support analysis, policy and decision making by the Bank’s Committees, UK government departments and international organisations.

Data is collected from banks and buildings societies, credit unions, insurance companies and regulated mortgage lenders and administrators. This takes place via 35 statistical collections and over 200 regulatory collections.

This role operates in the Service Design team within the Data Collections Transformation Programme.

**About us**:
The Bank of England has embarked on an ambitious transformation program to overhaul the way we collect and use financial data. Currently, the Bank is a data collection and processing engine. Data is collected from banks and buildings societies, credit unions, insurance companies and regulated mortgage lenders and administrators. This takes place via 35 statistical collections and over 200 regulatory collections.

The Transforming Data Collection program focuses on improving the way the Bank gets data, in order to better support our experts in shaping the UK economy. For this strategic endeavour we need great people to help us to get it right.

Situated within a traditional business, we operate with a start up mentality. Our transformation program is founded on a service design approach, addressing end-to-end journeys which cut across multiple services, institutions, digital systems and offline processes.

You can read more about the Transforming Data Collection (TDC) program on our website.

**About the role**:
The Service Design Team in the Bank, includes Service Design, User Research, User Experience and Content Design. We have been around for over a year and have already made our mark. We have full support from the top and plenty of autonomy.

As a Junior Service Designer you can expect to work across multiple work-streams, connecting insights with solutions during discovery, definition and delivery phases across touchpoints and channels. This is not a digital role and you are not expected to be a digital specialist.

You will be responsible for understanding end-to-end journeys and shape and refine services for internal and external users. You will work closely with user researchers or conduct your own research to understand how users currently experience our services and what it would take to improve these.

Day-to-day, you may work with a diverse set of stakeholders such as data specialists and policymakers to understand and improve existing experiences and coming up with new ones.

This is a brilliant opportunity for recent Service Design graduates, or those with limited experience in Service Design, who want to grow to become experts in the field.

**About you**:

- Curious, inquisitive and open-minded
- Creative problem solver
- A team player
- User-centred
- Passionate about your practice
- Iterative approach to shaping and refining solutions
- Open to diverse perspectives
- Comfortable with complexity
- Comfortable with ambiguity
- Natural proclivity to shift between macro and micro lenses
- Natural drive for self-improvement

**Role Requirements**

**Minimum (Essential) Criteria**:

- A degree in Service Design or other relevant area of study, or relevant mix of vocational qualifications and practical experience
- An engaging portfolio that represents your work
- Understanding the whole Service Design lifecycle. You are interested in both discovery and delivery
- Experience with a range of tools and methods, knowing when to use which
- Strong capability in, journey mapping, blueprinting and service prototyping
- Workshop design and facilitation
- Coherent and effective storytelling
- Confident in leading and conducting generative, formative and summative user research

**Desirable**:

- Experience working as a Service Designer
- Systems thinking experience
- Evangelising User Centred Design
- Experience working in a highly regulated industry
- Experience working with complex data services

**Why Join the Transforming Data Collection program at the Bank of England**:

- Because what we do is important. Getting good data is critical for the Bank of England to do its job. The governor and deputy governors of the Bank know this. That’s why they put their name to the program.
- Because it’s exciting to innovate inside a 300 year old institution. We like to think and do things differently. And it’s exciting to bring new ideas and new ways of working to a place with so much history.
- Because we are a diverse and inclusive bunch. Our work is all about bringing people together that come from different backgrounds and have different idea

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