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Patient Navigator
4 months ago
**Great Western Medical Practice** are looking for a forward thinking **Patient Navigator/Receptionist, **to facilitate and deliver a patient centric experience, supporting all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.**.**
Receptionists/Patient Navigators are the first point of contact for our patients and visitors. Utilising your reception training (provided in house) you will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
**The job holder will have to**:
- greet patients and visitors, advising them of their appointments and checking them in
- advise patients on self-check in facilities
- receive and make calls as required with the ability to handle heavy phone/patient traffic
- divert calls and take messages as appropriate
- sort, review and distribute incoming internal mail
- process outgoing mail following the procedure
- pull, file and photocopy patient’s paper records
- scan and attach patients’ data to patients’ electronic records
- ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
- receiving all incoming deliveries, opening and distributing accordingly
- complete the Surgery Administration, including registrations and deductions
- desirably have prior experience as patient navigator
- be confident using the phone
- have a good level of IT skills
- be friendly and welcoming; patient and understanding
- be able to follow instructions and procedures
- have good organisation and communication skills
- work accurately and methodically
- be able to work with all types of people
**About the Practice**:
Located in the Seafield area in the West of Aberdeen, Great Western Medical Practice delivers healthcare for 10,000 patients from the ground floor of a modern health centre.
The practice is made up of various healthcare professionals to meet extensive patient needs and offers a variety of telephone, face-to-face and video appointments between 8am and 6pm, Monday to Friday.
There is carpark available for patients and staff. Practice is close to amenities, including pharmacies, shops and local bus routes.
**Location**:Seafield Rd, Aberdeen AB15 7YT
**Why join us?**
**Our Benefits;**
- NHS Pension
- 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
- Extra days leave for work anniversary each year
- Enhanced Maternity, Maternity Support (Paternity), Adoption pay
- Family friendly employment policies
- Special and Significant Event Leave
- Participation in OMG’s refer a friend scheme
- 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme - free eye test plus a contribution towards glasses
- Cycle to work scheme
**About OneMedical Group**
OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of ‘Improving Lives’ is underpinned by our core values of ‘Putting People First, Working Together for a Better Future’. We are committed to NHS values and reducing health inequalities.
We believe in delivering services that improve the health and wellbeing of individuals and communities, making sure primary care, as the foundation of the NHS, can thrive. Our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.
