Logistics Planner

**Location**:
Elstree, WD6

**Salary / Package & Hours of Work**:
Basic salary £36,000.00 - £40,000.00 per annum depending on experience.

Full time (40 hours per week). Flexibility to work weekends and shift patterns.

**Overview**:
Since 2004, LCH has grown to become one of the most well-respected providers of luxury cars in the UK. We deliver bespoke hire and replacement vehicles for the UK’s leading assistance providers, in support of prestigious manufacturers, as well as chauffeurs, private hire clients and dealerships.

Our team strives to deliver a service that fulfils the most specific requirements, so that our customers enjoy the best possible experience during every step of the journey. Due to our continued organic growth and UK wide reach, we are recruiting a Logistics Planner within our Transport team based at our Head Office in Elstree.

The successful applicant will be responsible for supporting the Transport management team to drive efficiencies and exceed KPIs, by ensuring that vehicle deliveries and collections are planned and allocated to our team of drivers which ensures movements are completed in the most logístically proficient way, thus maximum customer experience and saving time and money. The successful applicant requires excellent attention to detail, problem-solving, efficiency, computer literacy, and effective communication skills.

**Key tasks & responsibilities**:

- Plan delivery/collection tasks and non revenue movements in line with contractual SLA’S
- Ensure the most efficient and cost-effective travel methods are always used by drivers when travelling between jobs.
- Address or escalate any discrepancies relating to delivery and collection paperwork.
- Proactive and clear communication with drivers to ensure delivery/collection SLA’S are achieved.
- Represent LCH in a professional manner to customers at all times.
- Display LCH’s Core Values and expected behaviours, ensuring high standards of integrity and professionalism towards internal and external stakeholders
- Practice empathy by showing compassion when interacting with Drivers who raise concerns, ensuring issues are dealt with promptly or escalated appropriately to respective departments (Fleet, Customer Service, HR or Finance).
- Work in close collaboration with Drivers, Valetors, members of the Transport, Fleet, Finance and Customer Service teams.
- Ensuring all procedures and systems records are processed accurately.
- Identify opportunities to improve departmental performance and interactions with others.

**Essential Competences & Experience**
- Knowledge and experience of planning and resource management software
- Experience of coordinating a team, ensuring clarity, care and compassion
- Proven track record in delivering logístical efficiencies to reduce time & costs
- Strong interpersonal and communication skills
- Good geographical knowledge
- Flexible with the ability to adapt to change at short notice
- Highly organised and able to multi task in a busy working environment
- Strong analytical skills
- Ability to work under pressure
- Ability to demonstrate strong communication, analytical & problem solving skills
- Knowledge of relevant legislation (including H&S, GDPR & Data Security)
- Experience of working to, meeting and exceeding KPI’s
- Ability to hold challenging conversations and resolve conflict or misunderstanding
- Ability to follow work procedures and safety rules
- Smart appearance
- Good customer service skills
- Flexibility to work shifts and weekends

**Salary**: £36,000.00-£40,000.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- On-site parking
- Referral programme

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- Resource planning: 1 year (preferred)
- logistics planning: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person