General Manager

4 days ago

Norwich, United Kingdom Freight Personnel Full time

A Fantastic GENERAL MANAGER's opportunity based in the NORWICH, NORFOLK area has arisen to work for a leading well-established provider of a wide-range of Express Parcels delivery services, including parcel freight, secure, courier and logistics services,across the UK and Ireland.
Overall Purpose of the General Manager Role:
To lead and manage all aspects of the service centre operation for the PARCEL DELIVERY products ensuring achievement of budgeted and/or targeted service, cost and quality performance, and supporting budgeted revenue achievement. The service centre is a smaller,evolving operation so would suit a current Depot Manager or Operations Manager looking for the next step.
Responsible and accountable for the effective management of all applicable resources for the location, including employed colleagues, third party subcontractors and owner drivers and premises, equipment and consumables, ensuring the most cost effective andhigh quality performance is delivered.
Drive and lead the change process to deliver a fully integrated service centre operation in line with the Groups plans and projects in this regard.
The site is also in the process of looking for bigger premises due to expansion
Main Responsibilities for the General Manager:

- Lead, manage, develop and motivate a Management Team and Team Leaders with staff totalling circa 20, plus self-employed couriers.
- Manage circa 20-25 routes across the NR Postcodes
- Collections daily circa 1,000 items and 2,000 deliveries
- Maximise the service, cost and quality performance of the service centre by continually exploring opportunities to align, combine or fully integrate the activities of employed and subcontracted resources in the facility.
- Ensure targets and KPI's are achieved, and where possible exceeded, through effective control, monitoring and review.
- Introduce and execute productivity improvement; promoting increased efficiencies and service and quality performance in the operation.
- Communicate, implement and maintain company policy and procedures throughout the site.
- Establish and deploy robust control mechanisms to facilitate all site spend in line with company procedure and agreed budgets.
- Develop and manage commercial relationships with customers and suppliers through the maintenance of service/product processes to deliver excellent customer service; promoting organic growth and reducing customer attrition.
- Participate in cross functional teams to identify and deploy pipeline improvements to underpin overall Company business objectives.
- Lead colleagues through change activity by deploying and implementing positive communication plans.
- Improve site and colleague standards through development, training, communication, fair and consistent implementation of discipline procedures.
- Create an environment of staff partnership through effective use of the Employee Partnership Representatives
- Implement and maintain Health and Safety and Security Policies.
- Ensure all colleagues understand all postal license and customer contractual security obligations.
- Ensure all colleagues and contractors or owner drivers comply with the appropriate vetting criteria.
- Fully deploy performance management by setting stretching but achievable objectives for the management team.
Measures
Typically these will cover the performance achievement against the following areas:

- cost budget
- process/productivity KPI's
- service/quality KPI's
- colleague turnover/absence/satisfaction
- subcontracted resource performance
- revenue/volume targets & budgets
- Company project plan progression
Knowledge, Skills and Experience
- Evident line management experience in production/logistics/mail/ parcels services environment to at least the same level of responsibility.
- Sound knowledge of performance management
- Proven record of successful customer interface and supplier management.
- Experience of moving sites an advantage
- Commercially mided and comfortable at board level discussion
- Experience of managing a diverse workforce with particular emphasis on managing third party contractors.
- Experience of managing budgets
Personal Specifications:

- Displays strong leadership qualities.
- Team Player, empathic communicator, well presented, results oriented with a positive outlook and a clear focus on quality and performance.
- Always maintains a calm and rational presence, even when in pressure situations.
- Appears comfortable and confident when dealing with other managers (both peers and superiors) and with subordinates.
- Can be seen to lead by example.
- Has the ability to challenge the 'norm' and be creative in their approach
- Have the ability and the track record to seek improvements without having to be prompted.
- Ability to identify problems and design deployable solutions.
- Able to understand basic business finance.

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