Data Migration Associate

2 months ago

Manchester, United Kingdom IRIS Full time

**Data Migration Associate / Consultant**

**Salary: Competitive**

**Location: UK Remote - Must be able to visit Heathrow or Manchester office regularly**

**Fixed term, full time**

**The Vacancy**

We're looking for Managed Migration Associates to join us to provide an exceptional customer migration journey. You'll be at the forefront of a huge project as we work with our customers to move large datasets from a legacy system to a brand new system.

This role works within the Managed Migrations team to manage the customer experience throughout the order transaction process as we transition our customers to new back-office systems that provide them with a greater level of support.

The role requires close interaction with other team members, the sales organisation, and key corporate stakeholders.

**Key Responsibilities**
- Working as part of a team, helping to achieve and maintain structured KPI’s/SLA’s.
- Delivering first class customer service, ensuring the customer has a satisfactory customer experience.
- Problem solving
- To help ensure that all aspects of daily/weekly/monthly tasks are completed in a timely fashion.
- Actioning amendments to customer accounts.
- To assist and support other members of the team, providing training and guidance where necessary.
- To assist on any other ad-hoc duties as required but not limited to administration duties.

**You'll ideally be this kind of person...**
- Enthusiastic, highly motivated team player
- A commitment to providing good customer service
- The ability to enter information, produce documentation, and supply information quickly and accurately
- Strong written, oral communication and numeric abilities
- Ability to remain calm under pressure using logical thinking
- Self-motivated and an enthusiastic team player
- Knowledge of Microsoft Office Suite - with good excel skills
- Knowledge of Salesforce or other similar
- Data migration experience
- Attention to detail

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