Receptionist

3 weeks ago

Margate, United Kingdom Selina Full time

**Who we are**

Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.

**What you will be doing**

**Front Desk Agent Functions**:
- Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction.- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.- To assist in keeping the hotel reception area clean and tidy at all times.-
- To undertake all training as required (eg, first aid, health and safety, customer service).
- Offering all Selina services such as tours, shuttle buses and rentals to customers- Ensuring the best experience of all customers.

**What you need for the role**- Must speak English fluently.- Previous experience in hotels, restaurants and managing on site activities. Experience working with lifestyle brands and marketing of events is an advantage.- Knowledge of PMS systems is an advantage.- Knowledge and sensitivity of local culture.- Social, energetic, creative & fun spirited personality.- Time management skills.

**What can you expect**- Competitive salary- Pet-friendly (as long as your pet is friendly)- Multiple online training opportunities- Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring- Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)- Have your birthday off- Amazing referral program with cash and global holiday packages; we know you hang out with other great people

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