Programme Support Coordinator

2 weeks ago

Leeds, United Kingdom Kaplan International Full time

**Programme Support Coordinator**

**Leeds (with remote working opportunities)**

**£24,500 per annum + benefits**

**Kaplan Open Learning is seeking to appoint a Programme Support Coordinator to join our busy Programme Support Team. Our Programme Support Team work in a fast-paced environment managing and coordinating tutor recruitment and allocation of work to our Associate Tutors. Working alongside the Academic Heads of Department Programme Support Coordinators ensure compliance with the quality assurance processes of our validating University Partners.
**About Us**

At Kaplan Open Learning, we are experts in online Higher Education. Working closely with our partner universities, our vision is to become a world leader in online learning, making higher education accessible to anyone with the potential and drive to succeed.

We develop, deliver, support and market, sector-leading online higher education programmes to a global student audience. Our innovative and unique online pedagogy utilises the latest digital learning technologies to provide teaching excellence and a world-class student experience.

**About You**

You will have a strong administrative background and be able to manage a busy workload. You will enjoy working in a collaborative but predominantly remote environment, with excellent organisation and interpersonal skills.

Good written communication, problem solving skills and an eye for detail are essential. You will have a proactive attitude with the ability to problem solve and enhance systems and processes to improve performance.

An enthusiastic, effective team worker who enjoys working in a fast-paced deadline driven environment.

**There is a requirement to attend the central Leeds office on a monthly basis.**

**Role Requirements
**Tutor Recruitment and Training**
- Coordinate Associate Tutor recruitment, collaborating with the Academic Teams to develop and place advertisements and assist with recruitment planning
- Schedule and coordinate new tutor training in collaboration with Academic Heads of Departments

**Allocation of Work and Managing Tutor Contracts**
- Take responsibility for allocating tutors to modules in liaison with the Student Support team and monitor classes to ensure the optimum size according to cost, the learning/tutoring experience and other accreditation requirements
- Coordinate the work allocation for dissertation supervisors
- Issue contracts of allocated work to tutors, ensure that the HR system is accurately updated regarding contractual dates and relevant documents are uploaded
- Maintain accurate records relating to work allocated to tutors and associated payments in the in-house bespoke Information Management System
- Collaborate with Student Support and the Academic Team to identify and address any issues with Associate Tutor compliance with contractual obligations

**General**
- Collaborate with colleagues to maintain tutor resources on the learning platform
- Undertake other tasks to improve processes within the Programme Support team

**Essential**:

- Education at A-Level or above or other equivalent qualification
- Experience of working in a high-level administration/coordination role
- Confident and experienced user of Microsoft Office (Excel, Word, Outlook, Teams) and Zoom / Skype and a willingness to embrace new systems and technology
- Strong customer service skills and be able to work and communicate effectively within and across teams
- Strong organisational and time management skills
- Ability to prioritise and work to set deadlines while maintaining a high degree of accuracy in your work
- High degree of attention to detail

**Desirable**:

- Experience or knowledge of working within higher education/training
- A bachelor’s degree

**What we will offer you**:
**Salary**: £24,500
- Contributory pension scheme
- 28 days holiday per annum plus bank/public holidays
- Life assurance and income protection schemes
- Medicash Health Plan
- Employee Assistance Programme including 24-hour telephone support personal assistance service
- Eyecare vouchers
- Flexible benefits scheme - including cycle to work, reduced gym membership fees and Perkpal
- Gift of Knowledge Scheme and access to training and development supporting you in maintaining your personal Continuous Professional Development
- The opportunity to grow as part of a division in a successful multi-national education company

**How to apply**
- What interests you about the role of Programme Support Coordinator? (100 words maximum)
- What are your career aspirations? (100 words maximum)

**Closing date: Midnight, Tuesday 25th April 2023.**

**Interviews will take place Friday 5th May 2023.**

**_

**_

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Applicants must be able to provide proof of eligibility to work in the UK._**

**_

£24,500 Per annum

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