Receptionist - Ed

We are currently expanding our Receptionist team in Emergency Medicine at Ipswich Hospital and are looking to recruit professional, enthusiastic and reliable people to work as part of a team providing an efficient and effective reception service to patients and visitors.

You must be able to remain calm in a busy environment whilst being able to deal with distressed people. You should have excellent communication as you will frequently be the first point of contact and may be dealing with people who are in a distressed state.

You will work a rota covering a 24/7 service and will be required to work nights and weekends as well as days.

Booking and discharging patients in the Emergency Department onto the current Electronic Patient record system (Lorenzo). Accessing information from various record systems from our system partners (Ambulance/GP service for example)

Being one of the first points of contact for service users to our Emergency Department, receiving new patients and accompanying relatives/friends and answering initial questions

Ensure necessary documentation relating to a patient discharge has been completed (all reports filed and TTA received).

To maintain an up-to-date bed status using Lorenzo system, ensuring that expected dates of discharge are completed. Admitting and discharging patients to the system, ensuring that the system is accurate.

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

For full details of the responsibilities of this role please see the attached job description and person specification.