Field Care Supervisor

3 weeks ago

Lancaster, United Kingdom Home Instead Full time

**Job Description**:
Primary Duties
- Support care consultations, service reviews and completing client support plans.
- Conduct staff supervisions and client QA’s.
- Create, update and audit client care plans and assist with digital care planning.
- Maintain accurate client and Care Pro records on Home Instead software and People Planner.
- Conduct client and Care Pro introductions.
- Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
- Carry out client reviews and action these accordingly.
- Support and mentor Care Pro's.
- Provide support to the Client Experience team.
- Maintain regular contact with clients and Care Pro's.
- Any other duties as directed by your line manager.
- Participate in on-call duties as required.
- Ensure in respect of employment and service delivery.

**Qualifications**:

- Level 3 NVQ in Health and Social Care or equivalent.
- Experience in the care sector delivering a wide range of personal care services.
- Experience of working with MAR sheets and medication in a supervisory role.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Must be confident to use care management technology including providing support and training to CAREGivers.
- Must understand the importance of confidentiality working within current legislation.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
- Must have full driving license and means of transport if required within the territory to visit clients.
- Be organised and flexible to meet the needs of the business.

Additional Information

All of our Care Pro’s and office staff are handpicked for their naturally caring nature. They then go through the comprehensive Home Instead training program which exceeds minimum requirements. Learning and development continues throughout a Care Pro's career with specialist training in areas such as dementia care and palliative care. We then nurture and look after their wellbeing so they are always able to deliver the highest quality of care.

Here’s what makes our team and working at Home Instead different;
- Recognised training programmes including City and Guilds certificated training in Alzheimer’s and dementia care
- Regular staff meet ups and events including coffee mornings and quarterly staff meetings
- Supportive work environment that centres on your wellbeing
- Career journey and progression opportunities mapped out for you
- Part of the Home Instead family including 224 franchise offices in the U.K and over 1000 worldwide

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