Retail & Marketing Assistant - Springfields

3 months ago

Spalding, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

Reporting to the Retail Marketing Manager, the Retail & Marketing Assistant will play a crucial role in the day-to-day operations of a retail business, supporting both the retail and marketing departments to enhance customer satisfaction, drive sales, and promote the brand effectively. This role requires strong interpersonal skills, attention to detail, and a proactive approach to tasks.

**Key Responsibilities**
- Assist with the running of the Retail and Marketing departments
- Collate new weekly offers and product detail from retailers and prepare a weekly report
- Social media content copywriting and scheduling (promoting offers, news and other messages)
- Capture photography and videography
- Website content creation (via Wordpress), ensuring information is up to date and accurate at all times
- In association with Information Point team, respond to customer comments/feedback on social media, Google, TripAdvisor and other channels
- Ensure the marketing/retail computer drives are updated and maintained with latest information, files and assets
- Design and schedule weekly newsletters for our VIP customers (and other groups) via Mailchimp
- Update the marketing budget tracker and load orders onto the Savills Purchase Ordering system
- Liaise with existing/potential advertisers, agencies and freelance suppliers.
- Make basic amends to artwork (via Adobe Illustrator)
- Prepare and conduct consumer research including event feedback
- Contribute towards the creation of an annual marketing calendar of events, campaigns and promotions
- Tenant liaison. Regularly spend time with retailers to assist with their needs and highlight key opportunities to improve performance and establish great relations
- Assist with the preparation of monthly/quarterly reports to include marketing activity and the success of campaigns including feedback from tenants.
- Aid copywriting and proofing of press releases, marketing briefs and advertising collateral.
- Attend industry events, exhibitions and competing schemes off-site, from time to time, in line with business needs
- Fulfil a weekend Duty Manager role on a rolling cycle, alternating with other members of management
- Brand Representation: Acting as a representative of the Springfields brand by maintaining a professional demeanor and embodying the company's values and image
- Attend internal management meetings and other meetings as pertinent to role.
- Support centre events and other initiatives which may include working evenings and weekends

**Skills, Knowledge and Experience**

**Essential**
- Basic knowledge of Marketing and Retail principals
- Basic skills using Adobe Illustrator/Creative Cloud
- Reliable, helpful and well-presented
- Good team player
- Strong customer service skills
- Ability to deal with confidential information
- Excellent communication skills
- Willingness and ability to learn on the job, keen to undertake training and career development
- Excellent organisational and time management, with the ability to prioritise and multi-task
- Careful and conscientious, with an aptitude for attention to detail
- High degree of numeracy and literacy
- Experience in a retail or marketing environment
- Good understanding of all popular social media platforms

**Desirable**
- Qualifications in Marketing
- Experience working within the retail sector

Working Hours - 35 hours p/w

LI-DNI

Please see our Benefits Booklet for more information.

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