Customer Service and Order Fulfilment Team Member
5 months ago
Job description
**Summary**
Working as part of a small team, you will need to be flexible within your job role and be willing to help out where needed. You will be required to carry out administration tasks to assist the eCommerce Manager when needed therefore computer and administrational experience is essential. You will be asked to carry out manual tasks as well, including packing of orders. You will also be required to handle fragile glass items.
**Role Responsibilities**:
**Customer Support**:
- Assist customers with order inquiries, product information, and general inquiries or issues.
- Maintain a high level of product knowledge to assist customers effectively.
- Process returns and refunds
**Order Packing and Fulfillment**:
- Accurately print, pack, and prepare orders for shipping in a timely manner.
- Ensure orders are packed securely to prevent damage during delivery.
- Maintain a clean and organized packing area.
- Collaborate with the carriers to ensure on-time order dispatch.
- Unloading, loading and processing of incoming/outgoing deliveries and associated paperwork.
- Assisting with warehouse inventory management tasks.
- Maintaining a safe and tidy working environment.
- Reporting of any damaged or missing good
- Safe use of warehouse equipment (i.e. Ladders, Pallet Truck, Forklift).
**General Responsibilities**:
- Assist with stock management and reporting low stock levels.
- Assisting with warehouse inventory management tasks.
- Collaborate with other team members to improve operational efficiency and customer satisfaction.
- Participate in team meetings and collaborative tasks.
- Assist with tasks as assigned by Manager.
**Required**:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Attention to detail and accuracy in order packing and fulfilment.
- Reliable, punctual and trustworthy
- good time management and organisational skills
- Maintaining a safe and tidy working environment.
- work well in a fast-paced environment
- have the ability to work well within a small team and independently
- have a high level of literacy and numeracy
- have excellent computer skills
- be keen to learn new skills and take on responsibilities
- be hardworking, Dedicated and Flexible to operational demands when needed.
- have ability to work under pressure to specific deadlines during busy periods.
**Skills/Experience (Desired)**
- Previous experience with any of the following eCommerce platforms:
- Amazon Shipping, Etsy, Royal Mail (Click & Drop), Wayfair, Wordpress._
**Job Types**: Full-time, Permanent
Pay: £22,500.00 per year
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Performance bonus
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: Administrator and customer services
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