Tesco Shift Leader

5 months ago

Newry, United Kingdom Tesco Full time

About the role

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.

Being a colleague in one of our stores means that you will help to serve our shoppers better every day.

You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.

Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

**As a Shift Leader you’ll**:
Work in a fast-paced retail environment, with bags of variety

Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations

Be there for customers, listening to them and helping to make sure they leave the store with what they came for

Look for ways to improve service, including coaching your colleagues and giving feedback to the team

Guide and support your colleagues in-store, making sure it stays a safe place to work and shop

Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store

Lead from the front, and set a great example for your colleagues in everything you do

You will be responsible for

'‹'‹Coordinating the store team to deliver an easy, fuss-free shopping experience for customers

Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks

Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone’s safety

Being the go-to person for colleagues in the absence of a manager for day-to-day queries

Making sure the store is always clean, tidy, and well-presented

Supporting managers to coordinate seasonal, community and charity events

Contributing to a great team atmosphere, that’s inclusive of everyone

Providing great customer service, by listening to our customers and putting them first in everything you do

Keeping the team well-informed and up to speed on any communications, changes, or updates

Staying knowledgeable about store performance, and looking for ways to improve and simplify operations

Coordinating store improvements, and removing any obstacles that might be getting in the way of great service

Following health and safety routines and procedures, and ensuring colleagues do the same

Recognising and celebrating colleagues within the team who are providing great service

You will need

To be a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met

To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work

'‹To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date

To be comfortable taking the lead, and overseeing the store in the absence of your Manager

To be a good decision maker, who’s flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues

To be motivating, so you can inspire your team to deliver beyond expectations

To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure tha

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