Travel & Reservations Agent

Our client, an international travel company, is currently recruiting a dedicated, enthusiastic and professional Reservations Agent to assist clients in planning and booking their travel arrangements, ensuring a smooth and enjoyable experience.

If you have a passion for travel and would enjoy helping others create memorable experiences, we would love to hear from you.

Reporting to the Sales Manager, duties to include:

- Provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.

In return you will be rewarded with a competitive salary, commission, discounted holidays, staff incentives, ongoing training, free parking and excellent career progression.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£28,000.00 per year

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: In person