Operations Co-ordinator

4 months ago


York, United Kingdom Phoenix Software Full time

**An Operations Co-Ordinator is responsible for fielding operational queries from both internal and external sources, as well as creating and placing purchase orders for customers and managing product pricing within the company’s systems.**

**Operations are also responsible for working with our suppliers, driving relationships and price negotiation, ensuring we get the best price, and we are competitive in the IT Industry.**

The main responsibilities are:

- To handle queries from sales, customers, suppliers, and manufacturers
- Working closely with sales ensuring all orders are correct before processing
- To provide after sales support for queries that arise from deliveries completed, liaising with vendors and suppliers
- Negotiating with suppliers to agree prices, quantities, delivery schedules and exclusivity deals
- Develop and maintain relationships with key suppliers and understand how they operate
- Working with our intermittent suppliers to build relationships, understand their vendor portfolio and negotiate pricing
- Liaising with suppliers ensuring we get the best service and pricing then maintaining this in our systems
- Obtaining copy licences for our customers
- Completing Agreement paperwork with great attention to detail and sending to customers to sign
- Liaising with Phoenix Customer Service on ETA’s/returns
- Running reports for our sales team
- Understanding of purchasing frameworks
- Running and controlling customer price lists
- Uploading pricing onto customer portals
- Any other reasonable request
- Support objectives as defined in the company’s information security policy
- Perform your tasks in support of data and information security

Ideally, you will already have:

- Good organisational and negotiation skills
- Strong analytical, decision-making, and negotiation skills
- Ability to build and maintain relationships with clients and vendors
- Solid interpersonal and communication skills, both verbal and written
- Ability to multitask
- Proficiency with Microsoft Office Suite tools and other software as required
- Computer literate
- Ability to prioritise work under pressure, work without supervision and use initiative to ensure that deadlines are met
- Commitment to see a job through to a successful conclusion
- A keen eye for detail and accuracy in all aspects of work
- Effective time management skills with the ability to plan ahead
- A strong team player
- A flexible approach to the working day
- Confident & effective phone skills & negotiation skills

Phoenix Software
Pocklington
York
England
United Kingdom

Full-time: hybrid working available

300+ employees

Information services

**Get to know Phoenix**:
We aim to be the UK’s leading IT solution and service provider with a forward-thinking approach and a friendly atmosphere.

Working for us, you’ll be given the support you need to succeed. You’ll be inspired by our achievements, recognised for your contribution, and constantly challenged to grow.

We enable digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud technology, data, AI, cyber security, and collaboration tools. By understanding the individual goals of our customers, we empower UK organisations to make a difference to the lives of their employees, service users, and communities.

We are a signatory on the Race at Work Charter, actively involved in the Women in IT Network, and a Disability Confident Committed and Living Wage employer.


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