Junior Public Access Clerk
2 weeks ago
**Expectations and summary of role**:
The designated junior public access clerks will be the principal points of contact within the Chambers delivery team for all public access (Barrister Connect “BC”) related matters. The role will involve proactively liaising with lay clients, intermediaries, BC staff and instructed barristers where necessary to ensure the smooth transition of instructions between BC and Chambers and the efficient management of all post-instruction administration. The job is full-time with flexible working. Ideally, you will be expected to work in Taunton and remotely.
**What you'll be doing**:
- Entering all new BC instructions up on Chambers 365 (including hearing dates and pre-booked conferences).
- Introductory direct contact with lay client to acknowledge receipt of instructions, introduce themselves as the ongoing point of contact (not BC), and schedule initial teleconferences between client and barrister.
- Setting up initial teleconferences as structured appointments in 365 (not notes).
- Sending the instructed barrister’s contact details to court for remote hearings.
- Dealing with any ad-hoc post-instruction correspondence from lay clients.
- Notifying BC in the event of hearings being adjourned or vacated.
- Managing the reallocation of BC instructions if the barrister originally instructed is not able to do the work for any reason (including updating the client).
- Referring clients back to the BC team when further fees need to be agreed.
- Agreeing with the barrister and processing client refunds directly with clients and the Finance department when required.
- Organising the return of any case papers to clients if required/requested.
- Sending the complaints procedure to clients in the event of a complaint regarding the barrister instructed.
- Liaising with the professional standards team to ensure that best practice is applied throughout the process to minimise the risks of complaints being made.
**What you'll bring**:
Required
- Good organisation and administrative skills and ability to multi-task.
- Ability to build strong relationships with barristers.
- A desire to be proactive and to find solutions.
- The drive to connect people and ideas.
- Good IT skills with the capability to adapt to new systems and processes.
- Access to a confidential work environment with good internet access.
- Acting with integrity.
Desirable
- Data management and analysis skills.
- Knowledge of social media in business environment.
- Experience of CRM systems and managing reports
**About The Barrister Group**
The Barrister Group (TBG) is an umbrella organisation encompassing chambers, various white label Chambers, TBG administration (the clerking team), Barrister Connect (selling and marketing barristers to the public), and TBG Mediation. We proudly stand as one of the largest barristers chambers in England & Wales, distinguished by our unique online presence and the ability to represent clients in courts nationwide.
Our core values are carried across all of the brands within our umbrella group:
- We are inclusive: we foster an inclusive environment that welcomes individuals from all backgrounds.
- We are innovative: by harnessing our purpose-built technology, we provide seamless and dependable access to legal services for barristers, solicitors and members of the public.
- We are flexible: we offer a flexible framework that empowers our barristers to meet the needs of solicitors and members of the public to the fullest extent possible
**Job Types**: Permanent, Full-time
**Salary**: £27,000.00-£35,000.00 per year
**Benefits**:
- Company pension
- Flexitime
- Work from home
Schedule:
- Flexitime
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
Work Location: Hybrid remote in Taunton
Application deadline: 14/11/2023
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