Membership Support

2 months ago

Birmingham, United Kingdom RICS Full time

As the first point of contact for many stakeholders, deliver a consistent, high-quality customer experience when responding to customer enquiries through a variety of communication channels.

**Key Responsibilities**
- Provide advice and solutions in response to customer enquiries via all communication channels
- Continually build, develop, share and maintain in depth product knowledge in order to provide a knowledgeable response to customers
- Work collaboratively with your team and stakeholders to achieve a consistently high level of service in line with internal processes, procedures and RICS Customer Service Standards.
- Actively record, update and amend customer information on internal database to ensure accurate data
- Ensure confidential and financial information is secure by complying with data protection regulations (GDPR)
- Work collaboratively with Finance to deal with accounting enquiries
- Carry out a range of general administration activities in order to support with enquiries and achieve service levels
- Support with development and testing of new processes and systems, providing feedback from a customer perspective

**Expected Outcomes**
- 85% Customer service satisfaction
- First contact resolution for all enquiries
- Continued adherence to a customer service standard and charter
- Adhere to Quality Assurance Procedures within RICS

**Experience / Skills Required**
- GSCE level calibre with a genuine passion for speaking to customers and answering their enquiries
- Evidence of sound customer service skills
- Communicates confidently, clearly and concisely
- Able to deal confidently with people at all levels and develop positive working relationships with team members and colleagues
- Ability to work in a team
- Attention to detail and accuracy
- Flexibility in response to changing priorities and to demonstrate a ‘can do’ and positive attitude.
- Able to understand and implement operational processes and procedures and an ability to cope with change.
- Able to work under pressure and strict deadlines

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00 per year

Schedule:

- 8 hour shift

Work Location: One location

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