Care Co-ordinator/administrators Ivy Midwifery Team

7 months ago


St LeonardsonSea, United Kingdom East Sussex Healthcare NHS Trust Full time

To be responsible for organising regular team meetings and events such as Meet the Team, including room bookings, disseminating agendas, taking accurate notes, transcription, and circulation as appropriate. To managing team social media platforms (Instagram and Facebook). This includes monitoring the inbox and posting feedback from service users, updates on the service, team statistics, team events and any information the team may give you. To liaise with the early help team to effectively co-ordinate antenatal education and engage service users.

To communicate effectively with service users as appropriate including informing them of and arranging appointments maintaining a pleasant, professional, and helpful manner. Exercise confidentiality, empathy, discretion, and diplomacy skills when communicating by telephone or face to face, including dealing with difficult situations (eg. aggressive or demanding behaviour) and handling sensitive service user information, such as safeguarding and clinical results. To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same.

To become familiar with Badgernotes including uploading documents to care records as appropriate, inputting appointment times and extracting information to update spreadsheets. To complete any other general administrative duties as they arise To be able to work unsupervised most of the time, have excellent organisational skills and the ability to manage and prioritise own workload. Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.


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