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Tenancy Sustainment Officer Housing

4 months ago

Bedford, United Kingdom Akton Recruitment Ltd Full time

Tenancy Sustainment Officer (Housing)
Bedford
£25 Per Hour

Job Role
To provide support and advice to tenants in order for them to sustain a tenancy. Develop and maintain a high level of personal contact with tenants to maximise engagement and minimise breaches of tenancy. Provide a caring, responsive and customer focused servicehaving regard to the company's procedures and any relevant legislation.
Maintain an effective appointment system for visiting tenants and other service users in their own homes in response to referrals for other departments, enquiries and requests for service.
Provide comprehensive support and advice to tenants, identify support needs and any gaps in service provision, carry out initial assessments of a tenants needs and agree support plans which are person centered and focus on achieving positive outcomes.
Assist tenants to complete forms and obtaining access to grants, acting as an advocate for tenants with statutory, voluntary and commercial agencies and signpost to other support services if required.
Identify and provide support to vulnerable tenants, liaising with and making appropriate referrals internally and externally to assist tenants to sustain their tenancy.