Service Support Worker

3 weeks ago

Trafford, United Kingdom British Red Cross Full time

**Service Support Worker - Assisted Discharge**

**Location**:Trafford General Hospital, Moorside Road, Trafford, Greater Manchester, M51 5SL**

**Hours: 17.5 per week**

**Contract type: Fixed Term Contract Until 31st December 2023 with a possibility of extension**

**Salary: £19,514 - £20,366 per annum pro rata dependant on experience**

**Service runs Monday to Friday (exc bank holidays) 10am till 6pm.**

**Days worked for role is Monday 7 hours, Tuesday 7 hours and Wednesday 3.5 hours.**

**Service involves transporting service users home from hospital using British Red Cross vehicles.**

**A full UK manual driving licence is required for this role.**

Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector? We are looking for a passionate and enthusiastic person with great people skills to join our Health and Local Crisis Response service as a **Service Support Worker**.

**A day in the life of a Service Support Worker will involve**:

- Providing practical and emotional support (telephone calls, welfare checks, shopping etc) and guidance to service users in the home to prevent an attendance or admission to hospital.
- Providing practical and emotional support in the service user’s own home and signposting to other services where appropriate to enable the individual to live independently in their own home.
- Providing reactive, focused, and flexible support to adults either following a hospital stay to enable early discharge when clinical needs have been met or to those living in the community to prevent hospital admission.
- Assisting the Health and Local Crisis Response Coordinator by undertaking duties required to meet the service users’ needs to re-enable service users to remain in their own home and prevent hospital re-admission.
- Responding to referrals from Clinicians and Community Health Professionals and you will be required to have the ability to assess service users’ needs, complete and follow a support plan for the individual.
- Transporting service users home from hospital who are medically fit.

**To be a successful Service Support Worker, you’ll need**:

- To be educated to GCSE level (or equivalent by experience).
- To be IT literate.
- To have a full UK manual driving licence.
- To have a good knowledge of services provided by the NHS and Social Care.
- To make things great. You know how to improve service quality for the benefit of users.
- To be professional. You can deal with queries in a diplomatic and confidential manner.
- To love being flexible. Working hours out with the norm suits you.

**There is no personal care or administration of medication for this role.**

**In return for your commitment and expertise, you’ll get**:

- **Holidays -** You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
- **Pension scheme**- We offer up to 6% contributory pension.
- **Flexible working** - We will do what we can to make sure you work in a way that suits you
- **Learning & Development Opportunities** - We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
- **Discounts **- You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
- **Wellbeing Support** - Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
- **Team Working** - You will be working as part of a team that is supporting our mission of helping people in crisis.
- **Cycle2Work **-The cycle to work scheme enables you to lease a bicycle.
- **Season ticket loan** - We offer an interest free loan to buy a season ticket for travel between home and work.
- At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network._

**_ Connecting human kindness with human crisis_

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