DevOps Engineer

6 days ago


Bristol, United Kingdom Redrock Consulting Ltd Full time

**DevOps Engineer - Bristol/Remote - NHS/Health Software Provider** A Bristol-based software company, with 45,000 NHS end-clients, is looking to bring on a new DevOps Engineer to join their expanding team on a remote basis. This company are looking to bring on someone who can thrive in a customer-service environment, hasexcellent problem-solving skills and is looking to begin their technical career within the sphere of DevOps.

**Responsibilities**:

- Capture key information, assess and prioritise all helpdesk tickets - escalating technical issues to developer teams where necessary
- Reproduce errors locally or in the client's test environment
- Locate, view and analyse error logs in the company's software & Windows
- Use SQL tools to diagnose data problems
- Resolve and close problems in line with customer SLAs, including training and configuration issues, ensuring that customers are kept up to date at all times
- Deploying patch updates, fresh installations and upgrades to an existing site
- Participate in 24/7 on-call support rota - The role includes some out-of-hours/on-call work, and occasionally, customer facing work on weekends

**Person Specification/Key Experience**: Key Experience/Skills:

- Basic Network troubleshooting skills
- Excellent analytical and problem-solving skills
- Attention to detail and following procedures
- Good written and spoken English (customer service role)
- Customer Service skills
- Experience/Exposure to SQL Server administration/syntax and Powershell

Experience with the following is beneficial:

- Windows Server
- Microsoft SSRS
- Automation
- IIS / ASP.NET
- Virtualisation (Azure)


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