Spoa Booking

An exciting opportunity has arisen to join our expanding Single Point of Access (SPOA) within Community Services Bury.

Following development of a new model to support our clinical teams across the Division, we are looking for a resilient, robust, and self-motivated individual to undertake the role of Booking/Scheduling Clerk - Quality.

The successful applicant will provide an efficient and high quality booking and scheduling service to meet the requirements of Community Services Bury and to support achieving its key success targets.

The post holder will play a vital role in quality assurance ensuring the accurate recording of referrals and that standards are met.

The new model will provide the opportunity for staff to rotate across different areas of the SPOA based in central Bury or on a community reception, allowing personal growth and development.

Single Point of Access will operate on a 7 day basis, 365 days per year.

The working pattern will be 8am - 4pm or 10am - 6pm on a rota basis.

Some weekend working will be required.

The role involves rotating between the SPOA hub and the receptions. In the SPOA hub you will answer a variety of telephone calls and queries to support our service users, process referrals, book appointments and support all functions of the Single Point of Access.

You will actively participate in the department meetings, both group and individual, and contribute effectively and positively.

You will provide an efficient and high quality booking and scheduling service to meet the requirements of Community Services Bury and to support achieving its key access targets.

The post holder will be expected to liaise with senior clinical staff, outpatient staff and managers on the maintenance of services ensuring that accurate information is provided to patients via clinic letters whilst working to national access targets.

Maintain high standards of data quality in all aspects of the role by undertaking quality audits of referrals and telephone calls.

Lead by example, by maintaining a high level of professionalism and respect at all times.

You will demonstrate an excellent customer service manner through all channels of communication.

Bury Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. Rated as ‘outstanding’ by the Care Quality Commission, our Fairfield site delivers innovative patient-centred care, and boasts an award winning Stroke centre and Heart Care unit. Supported by our community services in Bury, a mix of professionals from health, social and voluntary sectors, Bury exemplifies the benefits of a joined up approach to health and social care.