Business Support Administrator

1 month ago

Bolton, United Kingdom Dragonfly Crowd Ltd Full time

**Job Summary**:
**Duties**:

- Perform general administrative duties such as filing, copying, and scanning documents
- Answer phone calls with professionalism and excellent phone etiquette
- Assist in organising and scheduling appointments and meetings
- Conduct accurate data entry tasks to ensure records are up to date. Inclusive of logging information sent from clients and our insurance partners.
- Keeping records of customer interactions, comments, and complaints
- Assist in the Sales Process, by chasing certificates, cancelling insurance polies, etc.
- Assisting with quote/requote requests, when necessary
- Be prompt at responding to clients, ensuring they are kept up to date
- Be client focused, always ensuring the best possible outcome for the client
- Keen to expand your product knowledge so that you can answer queries, confidently
- Communicating and Coordinating with colleagues
- Understand internal processes and be confident in referring issues and queries to internal managers or insurer account managers, where necessary
- Be able to build a good rapport with our insurer partners
- A variety of administration tasks to support the wider business with IT, Reporting, Telesales etc.
- Be able to take on a challenge
- Be confident to ask for support, when navigating difficult tasks

**Skills**:

- Strong administrative and clerical skills
- Relevant previous experiences, or have transferable skills
- Excellent phone etiquette and communication abilities
- Organisational skills with strong attention to detail
- Data entry accuracy and speed
- Commitment to professional development and a motivation to make things happen
- Previous experience in an FCA regulated business is desirable but not essential
- It's important to keep in mind, it's not just what you do, but how you do it - be someone who others enjoy working with, take the initiative and be a positive influence on your fellow team members

**This role is for YOU, if**:

- You are up for a challenge and want to become the best version of yourself, every day
- You enjoy being part of a team, whilst being capable of working independently
- You are a confident communicator and have a strong phone presence

Join our team as a Business Support member to contribute to the smooth operation of our business with your administrative expertise.

**Why should you choose us?**

You’ll be joining a family run business, full of fun and vibrant personalities. There’s lots of opportunities for you to further your knowledge of working in the financial services industry and to further your career. We are here to guide you through your training period and are always here to help you navigate any obstacles along the way, ensuring you can reach your true potential You can benefit from working alongside colleagues who have a wealth of knowledge, who are keen to share that with YOU

**You will benefit from**:

- Continued training and development support during your career with Dragonfly Crowd
- Company Pension,
- Access to our company Cash Plan, upon successfully completing your probationary period,
- An increase in holidays after 2 years of service. An increase of 1 holiday per year, up to a maximum of 5.

**Job Types**: Full-time, Permanent

Pay: £8.60-£11.44 per hour

Expected hours: No more than 35 per week

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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