Senior Collector

**Senior Collector - Job Description**

**Job Title**:Senior Collector

**Main Purpose of Role**

TDR is a debt collection agency based in the Northwest but operates across the UK. We provide debt collection, field, and litigation services to our clients. The role will involve locating and communicating with customers (consumers and commercial) on overdue accounts by mail, telephone, sms and personal visits to resolve payment queries and creating payment plans. Duties include working both consumer and commercial accounts, working cases via our case management system, providing reports internally and externally and making recommendations for improvements and training. To also include supporting other collectors and training requirements.

Position Reports to: Exec

Location: Blackburn (The role also includes field visits)

**Salary**: £23,000 p/a rising to £25,000 post a successful probation. The company is

looking at reward schemes and other benefits.

**Duties / Responsibilities**:

- Arrange suitable and affordable repayment plans or if necessary, signpost for free debt advice, based on the customers financial situations.
- Locate and contact customers re overdue accounts by mail, telephone, or personal visits and resolve payment queries and the setting up affordable repayment plans.
- Advise customers of necessary actions and strategies for debt repayment.
- To work in putting in place a litigation strategy, which can be internal or working with a 3rdparty provider.
- Communicate with customers by telephone or in person to determine reasons for overdue accounts / payments and to review the terms of sales, service, or credit contracts on commercial accounts.
- Locate and monitor overdue accounts, using our case management system and a variety of automated systems.
- Answer and resolve customer queries promptly regarding problems with their accounts.
- Deal directly with clients in a polite and professional manner. This could include reviewing cases, either face-2-face or via teams or telephone.
- Record information about financial status of customers and status of collection efforts.
- Trace goneaways to new addresses in line with the CSA code of conduct regarding the tracing of debtors. Trace tools are available for all tracing requirements, which can also include field visits.
- Sort and file correspondence and perform miscellaneous clerical duties such as answering correspondence and writing reports.
- Using our field APP attend both domestic and commercial premises to resolve payment issue.
- To work with management around developing the business, including system and process improvements.

**Skills / Requirements / Qualifications**
- **Critical Thinking — **Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- **Coordination — **Adjusting actions in relation to others' actions.
- **Management of Personnel Resources — **Motivating, developing, and directing people as they work, identifying the best people for the job.
- **Accounting software**:Xero / Lateral case management system
- **Case Management System**:Lateral (and other supported software’s)
- **Trace tools/software**:LexisNexis - TraceIQ, Experian Autotrace, CreditSafe, Publicly available social media sites, including internet searches.
- **Spreadsheet software**:Microsoft Excel

**Licenses, registration and qualifications**

Full and clean driving licence is required

DBS check will be necessary

**Education**:GCSE or equivalent

**Related Experience**: Minimum 5yrs experience working consumer and commercial accounts. Being able to work on your own (tasks) or part of a team on projects, training etc. Experience of conducting field visits would be an advantage. Experience of managing and supporting team members would be beneficial.

**Job Training**:We are happy to support ongoing industry led training, including ICM and CSA.

This job description serves to illustrate the scope and responsibilities of the role and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.

**Job Type**: Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Flexitime
- Free parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Loyalty bonus
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Blackburn with Darwen, Lancashire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- credit control/collections: 5 years (required)
- field collections: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Willingness to travel:

- 25% (required)

Work Location: One location

Application deadline: 31/01/2023
Reference ID: TDR/SC
Exp