Motor Vehicle Service Advisor

3 weeks ago

East Kilbride, United Kingdom Clydesdale Classic Cars Full time

**Job Brief**:
Clydesdale Classic Cars are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.

The Service Advisor responsibilities include greeting customers, scheduling appointments as needed and working directly with customers to understand their needs and provide our Service Technicians with the information required to provide an excellent service.

**Job Purpose**:
Act as liaison between customers and the service department by communicating with customers regarding vehicle issues and repair timelines to the service department.

Display exemplary customer service skills and a sales-minded attitude.

**Job Duties**:

- Communicate with clients about vehicle issues.
- Maintain positive relationships with clients to ensure repeat and return customers.
- Answers customer questions about services, including when to expect vehicle repairs.
- Display extensive knowledge about products and services.
- Ensure customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of the interaction.
- Use all methods of customer communication, including phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups.
- Communicate with technicians about vehicle status and ensure that vehicles will be ready for customers on time.
- Act as an advocate for clients when communicating vehicle issues and needs to the service department.
- Liaise with the parts department about parts ordering to ensure requisite parts are available when vehicle repairs require them and communicate any time restrictions to customers in a timely manner.
- Process customer payments.
- Demonstrate extensive knowledge of the service department.

**Requirements and Skills**
- Previous Experience in Vehicle Service Department
- A strong understanding of automotive technology and the automotive industry
- Proficiency with industry-specific software MAM Autoworkonline or similar DMS (Kerridge, Pinewood)
- Excellent customer service, interpersonal and communication expertise
- Strong organisational, decision-making, and problem-solving skills
- Customer-Facing Skills
- Strong Communication Skills
- Sales Experience
- Enthusiastic Attitude
- Self-Motivated

This Service Advisor position is a rare opportunity for the right person to further their unique skills and gain experience working with exciting classic and vintage cars.

Final salary will be determined on experience.

**Salary**: £25,000.00-£38,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- East Kilbride, G74 5BA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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