Welcomer Volunteer

2 weeks ago


Kingston upon Thames, United Kingdom Kingston Hospital NHS Foundation Trust Full time

Our refurbished Main Outpatients Department is one of the busiest in the area. Our volunteers located in the Main Outpatients entrance are the first point of contact for patients and visitors when they arrive at the hospital. They are a friendly, welcoming face and have a good knowledge of the hospital and the services offered. They help patients and visitors to navigate the different sections of MOPD, and improve visitor experience to the hospital.

Navigating can involve simple sign-posting to ensure that patients and visitors can get to wherever they need to go. More often, Navigators are guides, accompanying people across the hospital site, providing clear information about the hospital and the services available to patients. They also help to resolve customer service issues and sign-post people to other services, such as Patient Advice and Liaison Service. They also ask people about their experience at Kingston Hospital and capture feedback through the Friends & Family Test.

This role requires volunteers who are physically fit, and able to be standing or walking for most of the shift. The volunteers should thrive in a busy environment, enjoy meeting and interacting with all types of people, so good communication skills are essential. The role involves volunteering in an often very busy environment and you need to be aware of the principles of confidentiality in a hospital environment.

Navigators are needed in Main Outpatients Department and the Main Entrance from Monday to Friday. Our priority times are from 09:30 - 12:30 and 13:00 - 16:00.

**Essential Information**:
Please kindly note, you will be given a 20-minute assessment on the week commencing Monday 8th April, 2024 at the Volunteering office.

The Mandatory training for this role will be on Tuesday 7th May, 2024.

Please ensure to bring the below I.D documents to your assessment otherwise we will not be able to proceed with your assessment on the day.

A minimum of THREE individual forms of valid, current, and original identification are required. Please bring one document from group one (below) AND two documents from group two (Below):
**Group One**:
UK Passport

EEA/Swiss Passport

Other passport with indefinite leave to remain

Other Passport

Biometric Residence permit

Driving Licence photo card (UK, IOM or CI)

Current EU Photo Driving Licence

EU national identity card - EU only

**Group Two**:
Driving Licence photo card (UK, IOM or CI)

Current EU Photo Driving Licence

Driving licence - old-style paper licence (must be UK)

Bank statement (UK/EEA) - less than 3 months old

Utility bill - less than 3 months old (UK)

Utility bill - 2nd Supplier - less than 3 months old

Council Tax Statement - issued in the last 12 months

Mortgage statement (UK or EEA) must be a recognised lender and issued in the last 12 months.

NB: If you are aged 16 - 19 years, in full time education and you are unable to provide two documents from group 2 above, either of the following ID options can be used:
Full UK birth certificate (A4 size original, not photocopy, containing mother and fathers details)

Letter from head teacher or college principal, confirming you are a student and containing your name, current address and date of birth, PLUS either an official exam certificate in your name or a National Insurance number letter.

If you are unable to or have difficulty in providing the above evidence, please give us a call on 0208 934 3620 / 2549



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