Adminstrator - Surveying

**Administrator - Surveying**

**Chippenham**

**Salary - £20,100-£22,800 per annum - depending on skills and experience.**

**Contract type - Fixed Term - 31 March (potential to extend)**

**Working hours - Full Time**

**Closing Date - 7 February 2024**

**Interview Date - TBC
**About the role**

We are currently recruiting for a fixed term Administrator position based on a 37 hour week, flexible on working hours between 8am - 5pm.

This role will be working from our Chippenham office as will need to collate information from other teams. There will be occasions where it will be acceptable to work from home.

As the Administrator your duties will include the following:

- To monitor cases and liaise with customers to resolve queries. Work with the Surveying administrator and Surveyors to resolve issues or arrange appointments.
- To raise works orders to the DLO and contractors and act as facilitator to ensure appointments are arranged timely and all parties are aware.
- To provide cover for the Surveying administrator during absence.
- Uploading document to GSA management system
- To collate information from systems to provide a response for complaints and queries.
- Ensuring all conversations and notes are recorded on the system are accurate and detailed.
- To provide administration support when letters or mailshots are requested.
- To support with rescheduling diaries when appointments can't be met.

**About you**

You will be able to demonstrate the ability to operate at a level of 5 GCSE's (including English Language and Mathematics) at grade C+ or equivalent.

Accuracy is key to this role. This will include being organised and methodical - able to prioritize work to meet deadlines.

Having strong administrative and telephone experience in a customer service role is essential but not desirable.

You will have experience in complaints and queries from dissatisfied customers, and be able demonstrate the ability to resolve problems.

**About us**

GreenSquareAccord is one of the biggest social housing and care providers in England.

We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

**Our purpose**

We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.

Our focus is on building better lives. Everything we do is about people - whether that's providing a good quality, safe home or providing care which helps someone to live an independent life.

Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.

**The GSA Way**

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

- We believe our customer is everything
- We are one team
- We are supportive and caring
- We are business-minded for social purpose
- We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

**Benefits**

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).
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- If you need any assistance, adjustments or adaptations throughout our selection processes please let us know._