Hca Bone Densitometry

Band 2

**Main area**
- Healthcare Assistant

**Grade**
- Band 2

**Contract**
- Permanent

**Hours**
- Full time - 37.5 hours per week

**Job ref**
- 164-5371556

**Site**
- NUH NHS Trust

**Town**
- Nottingham

**Salary**
- £22,383 Per annum

**Salary period**
- Yearly

**Closing**
- Today at 23:59

Job overview

This advert is for a Healthcare Assistant (Band 2) working in the Bone Densitometry team of the Nuclear Medicine Section within the Medical Physics & Clinical Engineering Department at Nottingham University Hospitals NHS Trust.

The Bone Densitometry Service runs on both the City Hospital and Queen’s Medical Centre Campuses (including the Treatment Centre) and is equipped with 4 GE Lunar iDXA bone densitometers. The service performs a full range of bone densitometry investigations for various specialities within the Trust and for GPs, is part of a fracture liaison service, and supports research studies.

The role will involve delivering care and support to patients undergoing bone density scans to help identify those patients who maybe suffering from osteoporosis.

Main duties of the job

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

Close liaison with patients and hospital administrative and clinical staff will be necessary in order to provide a prompt and quality patient-focused service.

Working for our organisation

Our **Vision**: Outstanding in health outcomes and patient and staff experience.

Our **Promises**:
**Patients** - We will ensure our patients receive consistently high quality, safe care with outstanding outcomes and experience

**People**:

- We will build on our position as an employer of choice; with an engaged, developed and empowered team that puts patient care at the heart of everything it does

**Places** - We will invest in our estate, equipment and digital infrastructure to support the delivery of high quality patient care

**Performance** - We will consistently achieve our performance standards and make the best use of resources to contribute to an affordable healthcare system

**Partners** - We will support the improvement of the health of the communities we serve through strong system leadership and innovative partnerships to deliver integrated models of care

**Potential** - We will deliver world-class research and education and transform health through innovation

Detailed job description and main responsibilities

To provide a friendly, courteous and efficient service to patients, visitors, carers and all users of the service.

Entering timely and accurate information into the appropriate computer system for patients attending for examination. To confirm at each patient visit that all recorded details are complete and accurate, e.g. GP, address, telephone number, and to amend these as required.

Assist patients and carers throughout their visit - including but not limited to accompanying between reception and scan rooms, preparing patients for the scans and helping patients on and off the scan beds if required.

Obtain accurate height and weight for all patients, assist in general preparation including changing into suitable clothing and removal of jewellery/belts etc.

Complete the risk factor questionnaire with the patient and/or carer.

Providing an effective administrative service within the department, responding promptly to personal and telephone queries from all agencies ensuring that the appropriate action is taken at all times, e.g. requests for results, patient queries.

Communicate with clinic staff, colleagues and patients to explain any delays or problems throughout the clinic/appointment sessions.

Communicate with patients about their appointments and examination by telephone, according to departmental guidelines or as instructed by a more senior member of the section.

Arrange portering services for inpatients or organise transport and escorts for patients via the Ambulance Service as necessary

To use Trust and local patient computer record systems for recording patient related information

Preparation of request cards for forthcoming appointments ensuring that all the appropriate documentation is available and complete.

Maintain accurate filing systems in own work area.

Assist in the induction and training of new team members

Maintain patient confidentiality and adhere to Data Protection Act at all times

Maintain flexible working arrangements in times of sickness and absence of colleagues in order to facilitate the smooth running of the service.

Person specification

Training & Qualifications

Essential criteria
- GCSE English and Maths at Grade C or equivalent

Desirable criteria
- RSA 2 typing or equivalent

Experience

Essential criteria
- Previous experience of working in the NHS in a patient facing role
- Experience of customer services/dealing with the public

Desirable criteria
- Experience of using computer spreadsheets and da