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Communications and Engagement Lead

4 months ago

Rotherham, United Kingdom G4S Full time

Location: S63 7ER, Rotherham

**Salary**: £26,000 to £28,000
Posted: 17 Mar 2023
Closes: 14 Apr 2023

**Job Type**: Full Time and Permanent
Business Unit: UK Facilities Management
Region / Division: UK & Ireland
Reference: 13467

**Role Responsibility**:
**Communications and Engagement Lead**

**Customer Contact Centre, Wath-upon-dearne, Rotherham S63 7ER**

**£26,000 to £28,000 per annum**

**Full Time - 40 hours per week, Monday to Friday**

**Permanent**

**Excellent company benefits including Pension Scheme**

**About Us**

G4S and Allied Universal came together in 2021 to create a global business which is now the world’s leading integrated security and facility services company. We offer our employees an immense range of exciting and rewarding long term career opportunities.

We deliver through teamwork and always act with integrity. Our caring culture puts people and safety first. With clients from the public and private sectors including schools and government sites, we assist a wide range of organisations and offer bespoke solutions. Our G4S Customer Contact Centre in Wath Upon Dearne provides advice and support to the public on behalf of our clients.

If you believe in our values as much as we do and would like a job that makes a difference, then this is an exciting opportunity.

**About the Role**

We are looking for a Communications and Engagement Lead to join our team working in the Employment Support Services sector of the business based in our Customer Contact Centre in Wath-upon-Deane, Rotherham.

The main purpose of this role will be to lead, design and deliver the internal communications and engagement activity across the Customer Contact Centre.

Working alongside the Communications and Engagement Manager, you will also facilitate and develop the engagement network to create effective communication, events and rewards across the business, delivering initiatives identified in the people agenda that drive improvements in the working environment.

This is a fantastic opportunity for somebody who is passionate about making their work place a great place to work.

**Other Key Responsibilities of this role will include**:

- Write, copy and create content for the website, digital newsletters, print publications and social platforms.
- Deliver well-executed and effective campaigns whilst measuring the success and impact utilising video/photography/design skills.
- Use project planning techniques to deliver projects and actively manage project budgets.
- Ensure all employees are regularly and consistently informed and engaged - regardless of their working location.
- Support the Operations Director and Head of Package Operations to deliver initiatives identified in the People agenda that drive employee engagement, wellbeing and a high performance culture.
- Lead and manage all survey implementation - promoting and encouraging completion and presenting results and recommendations to the leadership team that will drive positive change.
- Seek to understand employee issues and concerns through a variety of engagement routes - G4S employee survey, internal surveys, forums and working groups.
- Champion and facilitate the engagement network.
- Build strong internal networks and drive change management through communication.
- Oversee all charity, local community, reward and social events and manage the budget and funding throughout the calendar year.
- Develop and implementation of recognition initiatives that are valued and visible across the organisation.
- Support the onboarding and recruitment process to develop engaging communications that reflect our employer brand and attract top talent to the organisation.

**Essential Criteria**:

- Experience of working in a Contact Centre environment.
- The ability to Lead and Coach.
- Copy Writing skills.
- Design skills - for example Canva and Adobe.
- Problem solving and effective decision making skills.
- Delivery and results focussed.

**About you**

We are looking for a dynamic and enthusiastic individual with strong communication styles and the ability to adapt and relate to different audiences.

You will have the ability to work on your own initiative, as well as being a real team player.

Ideally, you will have experience of working in a Contact Centre environment - with empathy for peers and colleagues at all levels and the ability to be motivating and inspiring.

You will be a natural facilitator and change champion who understands the challenges of working in a Call Centre environment.