Head of London and South East Region, Mortgage

1 month ago

Slough, United Kingdom HSBC Full time

The role of Head of Region (Mortgage Intermediaries) is to deliver HSBC’s Intermediaries mortgage growth ambitions through the development and leveraging of quality, meaningful relationships with selected partners at national, regional, local and consultant level.

Your responsibilities will include:

- Maintain a detailed knowledge of HSBC mortgage products, policy and processes supported through strong internal relationships especially with the core operational areas: underwriting Services, Complex Underwriting and Mortgage Services.
- Lead and develop BDMs to ensure they are well equipped to deliver world class service to our Intermediary partners.
- Effective risk management - ensure personal & team adherence to relevant regulation, conduct risk management and Global Standards. Monitor sales/credit quality & risk kpi’s from external partner relationships.
- Maintain a detailed knowledge of your partner’s business, including business strategy, structure, business written, customer base profile, distribution strategy, and competitor relationships
- Work closely with the Corporate team to maximise opportunities identified at firm level
- Monitor progress against business objectives, re-evaluating Regional Plans, agreeing and implementing remedial activity as required.
- Identify and deliver opportunities to broaden the relationship/ product portfolio, maximise potential, and add value to all parties.
- Manage the appraisal of appropriate stakeholders in respect of any relationship issues/opportunities that are identified through emerging developments with your allocated Corporate Account portfolio.
- Identify new DA’s and manage the process from identification, through due diligence to boarding

Requirements
- Relevant product knowledge including in depth knowledge of the Mortgage Intermediary market is essential
- Past working experience in an Intermediary Mortgages role is essential
- Proven relationship management skills
- Proven experience of leading the delivery of an excellent customer service at BDM or Corporate Account level and proactively looking for innovative ways to improve the service delivered to their brokers
- A track record of delivering significant change which improves business effectiveness in sustainable ways
- Set and achieved challenging short, medium and long term goals which exceeded the standards in their field
- Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
- Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
- Experience of creating and deploying comprehensive business/operating plans which consistently deliver desired results
- A track record of making strategic business decisions, considering relevant risks, long term implications, commercial realities and stakeholders'' needs
- Experience of successful budget management and use of numerical data to assesses and report on performance and/or identify business issues and opportunities
- Handled basic lending effectively with a broad understanding of lending processes, products and their associated risks
- A comprehensive understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these
- Experience of building and managing complex relationships with significant customers

This role can be based within London and the South East Region. Extensive travel will be required.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

Recruitment Helpdesk:
Telephone: +44 2078328500

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