Administrator/secretary

3 months ago


Truro, United Kingdom Smith and Reed Recruitment Full time

Seeking an experienced Administrator/Secretary to join an established team in the central Truro area.

As an integral part of our team, you will provide a high level of administrative/secretarial support to the Directors, Surveyors, Operations and Marketing Manager and colleagues in an effective and efficient manner.

You will be required to deliver first-rate customer service skills both on the telephone and face to face including engaging with and maintaining relationships with Estate Agents, Solicitors, Lenders and Panel Appointments.

**Main Duties and Responsibilities**:

- Enquiries and Queries - Dealing with and /or directing client enquiries and queries.
- Appointments - Arrange Surveys, manage diaries and provide surveyors with the appropriate documentation for appointments.
- Typing - Audio Type detailed, sometimes very large surveys and reports accurately.
- Issuing Reports - The surveyors will check all reports before signing them off ready for the administration team to ‘package’, however, you will be required to check for any obvious mistake and ensure the reports are presentable. You then ensure that any additional documents required are attached to the report before sending to the client.
- Invoicing - No accounts training is required, however, attention to detail is very important.
- Scanning and Electronic Filing - All current work is now stored electronically. It will be your responsibility to scan and allocate any paper documents to jobs. You will also be responsible for scanning old non-electronic files.
- Post - To reduce our effect on the Environment, we try wherever possible to only send documents electronically but where hardcopies are required, you will be responsible for franking and taking franked post to the allocated drop-off point.
- General Duties - You will be required to assist with the watering of plants, purchasing of general supplies, disposing of waste toners etc.

**Experience**:

- Audio typing to a minimum of 65 wpm with a high level of accuracy. Typing test at interview.
- Previous administrative experience working in a busy office environment.
- Practical and Intellectual Skills (including any specialist knowledge):

- Exceptional Customer Service skills.
- Ability to maintain administrative and office systems.
- Excellent organisational and multi-tasking skills, with the ability to react quickly to changing demands and priorities.
- Self-motivated with the ability to work autonomously and as a team player.
- Understanding of confidential issues and GDPR.
- Accuracy with attention to detail.
- Numerate

**Benefits**:

- Quarterly performance related bonus
- Hybrid working (once probation period passed sucessfully)
- Increased holiday for every year of service up to a maximum of 30 days.

This role is being offered on a full time permanent basis.

PERM111



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