Haven Master

**Do you have boating knowledge and experience? Take pride in delivering a first class service to customers with high expectations? Are you flexible with hours and working weekends? And enjoy being outdoors?**

With nine marinas in the UK and Europe, Yacht Havens Group is a major player in the Marine & Leisure industry and offers all the benefits and stability you would expect from a forward thinking employer.

Due to an internal promotion, we are seeking a full-time Haven Master to join our team at Plymouth Yacht Haven, winner and runners up of the UK Marina of the Year title in recent years.

This is a customer facing role as the first point of contact for our 450 berth holders and frequent visiting boats. You must be confident and have the ability to make a great first impression. Good communication and people skills are a must, together with a flexible and ‘can do’ work ethic.

**Key Responsibilities**
- Provide exceptional customer service to our resident berth holders and visiting boats, as well as our on-site tenant businesses
- Manage daily marina operations, including berth allocation, handling mooring lines, and carrying out boat moves with your colleagues.
- Conduct routine checks and maintenance to ensure the marina remains safe, secure, clean and tidy at all times
- Assist in the preparation of events and activities for our berth holders and visitors
- Work collaboratively with other members of the team to ensure the efficient running of the marina
- Promote the benefits of our marina to potential new berth holders, both face to face and over the telephone.

**Skills & Experience**

Required:

- Boat handling experience and knowledge of boating and marine safety
- Excellent communication and interpersonal skills with a friendly and approachable personality
- Strong organisational skills with an ability to multitask and prioritise effectively
- Good attention to detail and accuracy
- Proficient computer skills and a professional telephone manner
- Flexible and adaptable "can-do" attitude
- Ability to work independently and as part of a team

**Desirable, but not essential**:
(Full training will be given)
- A VHF radio licence
- RYA Power Boat Level 2
- Experience in the marine industry
- Full U.K. driving licence

**Specifications**

Our Full-Time Haven Master team work on average 40 hours per week, but as a 7 day a week operation, this includes alternate weekend working within a rota system. In return, you will be rewarded with a competitive salary, a stimulating work environment, and other great benefits including holiday, pension, healthcare plan, and free on-site parking.

**To Apply**

To apply, please send your CV and a covering letter explaining why you would be the right fit for this role to:
**Steve Kitchen, Marina Director**

**Applications without a covering letter will not be considered.**

**Job Types**: Permanent, Full-time

**Salary**: £26,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking
- Private medical insurance

Supplemental pay types:

- Performance bonus

Work Location: In person