Receptionist / Administrator
3 months ago
Primary responsibilities. Deal courteously with patients face to face and on the telephone. Working as part of a friendly team on a rota basis. To answer incoming telephone calls promptly and professionally.
Take accurate messages from patients requesting a home visit and prepare printed summary including a care plan if available. Book various appointments or telephone consultations for patients. Provide patients with the relevant information about the standard care pathways. Process repeat prescription requests, update patient medication in accordance with the practice protocol.
Scanning of incoming patients letters.Read and act on relevant information within the letter before scanning and posting to a Doctor/Nurse. Accurately check and post Lab Links results in accordance with the practice protocol. Provide patients with up to date leaflets and information when requested. Register new patients or temporary residents.
Enter details onto the in house computer system to provide clinicians with timely access to a patients record. Collect monies on behalf of the practice in respect to private medicals/foreign visitors etc. record the amount received and store in a secure area. Understand and comply with the in-house complaints procedure.
To be aware of the comments and suggestions box and act appropriately with the information provided by the patient. Deal with difficult patients/situations in a professional manner. Since customer service is paramount, staff/clinicians are required to deal with patients in an efficient and courteous way at all times as representatives of the practice. To cover any other administrative roles in the practice as and when necessary.
Maintain a code of strict confidentiality when dealing with patients, patients records and other clinically related matters. Comply with agreed Policies and Procedures in line with the Data Protection Act 1918 and the Caldicott Guardian. Report immediately all accidents, incidents and dangerous occurrences and complaints to the Reception Supervisor. All practice staff should be aware of their responsibilities under the Health and Safety at Work Act 1974.
The practice is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
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