Crisis Response Support Worker

3 weeks ago

Pontypool, United Kingdom Cyfannol Womens Aid Full time

**Crisis Response Support Worker**

Cyfannol’s mission is to empower women and children to flourish in a life free from domestic abuse and sexual violence.

We offer a range of services throughout Gwent that encompass prevention, awareness-raising, safety, support and personal development opportunities for women and their children who have experienced violence against women, domestic abuse and/or sexual violence (VAWDASV).

**Hours**: 35 per week

**Salary**:£21,500 (_rising to £22,000 after successfully completing 6-month probationary period)_

**Contract**:Permanent

**_Compulsory participation 2nd tier on-call rota_**

**Purpose of the Post**:_ _**To provide support and advice to women (and their children) who are accessing our service at the point of crisis. Ensure immediate intervention, risk assessment and safety planning where needed. At times to represent the organisation at MARAC (Multi Agency Risk Assessment Conference). To oversee the PPN referrals.

**Responsibilities**
- Keep abreast of regulation changes within HR related topics, attend training, develop networks to support development in the role
- Contribute to the protection and enhancement of the organisation’s reputation
- Participate in team meetings, supervision and appropriate training
- Work within the Organisation’s Policies and Procedures
- Deliver specialist Domestic Abuse support services to women and children who seek safety, support or information often at the point of crisis through our drop-in centre.
- Carry out initial needs and risk assessments to determine what level and type of service is appropriate.
- Support women to identify and engage with their personal safety plan.
- Signpost/refer women to the most appropriate service(s) including external agencies, social services, the police and our own services.
- Process requests for emergency refuge or temporary accommodation, assessing suitability and arranging transportation if needed.
- Complete MARAC Referrals for high-risk clients and occasionally attend MARAC meetings ensuring completion of all tasks allocated to CWA.
- To ensure completion of ringing and recording of all PPN referrals received from the police.
- Ensure accurate records are maintained in relation to all aspects of the service, including inputting information into the Information Management System.
- Be fully aware of the child and adult protection procedures, report to line manager any concerns and process referrals when required.
- Work alongside colleagues to ensure the smooth running of all our support services.
- Encourage clients to participate in and give feedback on service provision.
- Carry out any other reasonable duties as required as requested by your line manager

**General Responsibilities**
- To demonstrate and promote the organisation’s ethos, vision and values.
- To represent the organisation at external meetings, public events, conferences and similar ensuring that our reputation is protected and enhanced.
- To actively work in partnership with other agencies and organisations to achieve better outcomes for women and children affected by VAWDASV.
- Any other reasonable duties as required.

**_It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances._**

Due to the nature of these roles, they are only open to **female applicants** (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is required for all posts.

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