Venue Assistant

**YATE TOWN COUNCIL**

**JOB DESCRIPTION**

**JOB TITLE: VENUE ASSISTANT**

**GRADE: H13**

**REPORTS TO: YOUTH OFFICER**

**TEAM: COMMUNITY PROJECTS - ARMADILLO**

**1. JOB PURPOSE**

To welcome customers to the venue and ensure the safety and smooth running of the Armadillo Venue. To set up and clear down the venue for youth sessions, events, parties and other bookings.

**2. MAIN DUTIES**
- To provide a customer service which is professional, friendly and inviting to all users of the venue.
- Light kitchen/café duties.
- Under the guidance of the Senior Youth Co-ordinator or Youth Coordinator there may be occasions where there is a need to explain to customers why entry into the venue may not be permitted i.e. inappropriate behaviour. To handle non-compliant/inappropriate behaviour issues in an appropriate manner, in accordance to the Armadillo Behaviour Policy.
- Prepare the venue for use, including clearing away. This may include staging, AV equipment, seating, lighting and other equipment.
- Carry out tasks as allocated by the Senior Youth Co-ordinator, Venues Operations Officer or Youth Coordinator.
- Help customers to use equipment within the venue.
- Contribute to new ideas or events when opportunities arise.
- Provide feedback to Senior Youth Co-ordinator, Venues Operations Officer or Youth Coordinator i.e. running of the venue (as it arises) or programme of events, any comments or issues raised by customers.
- For certain events i.e. parties, there will be lone working, however, this is supported through relevant local procedures on lone working.

**3. DIMENSIONS**

The venue has extended opening hours and could be used by up to 200 young people per open session.

The venue also supports community events and party bookings.

The post holder has no budgetary responsibility.

The post holder has no staffing supervisory responsibility.

**4. JOB CONTEXT**

The Armadillo provides a place for young people to go and is open after school, in the evening and at weekends all year round. The venue consists of a café, space for entertainment, music and a cinema. It has its own semi-commercial ethos where young people are treated as customers and not clients.

The Venue further provides planned community events and is available for external corporate/community bookings and children’s parties.

The Venue Assistant will be responsible for ensuring that all behaviour standards are adhered to by customers and that the venue runs smoothly under the direction of the Senior Youth Co-ordinator or Youth Coordinator.

**5. SUPERVISION AND WORK PLANNING**

The post holder will be line managed by the Senior Youth Co-ordinator. Either the Senior Youth Co-ordinator or Youth Coordinator will be in charge and supervise open sessions.

The Youth Officer or Youth Coordinator will oversee and allocate work, check and monitor standards, provide advice and direction relating to tasks and running of events to Venue Assistants. The Venue Operations Officer will also assist in managing Venue Assistants.

**6. PROBLEMS AND DECISIONS**

Under the supervision and guidance of the Senior Youth Co-ordinator or Youth Coordinator, the post holder will ensure that all customers behave within the set guidelines and that everyone using the venue is safe.

The post holder must refer queries and feedback promptly to the Senior Youth Co-ordinator, Venues Operations Officer or Youth Coordinator, especially in respect of where there may potentially be a safeguarding issue. The post holder will not be expected to resolve problems on their own.

Local policies and procedures support all aspects of work, including lone working for which special arrangements are in place.

**7. CONTACTS**

Senior Youth Co-ordinator, Youth Coordinator, Venues Operations Officer, Community Projects Manager - for support and guidance.

Venue Assistant-in-Training and Apprentices - as colleagues and to help them when necessary.

Young People and venue users - as customers.

**8. KNOWLEDGE, EXPERIENCE AND TRAINING**
- Some experience of communicating effectively with customers with varying backgrounds and needs.
- Good communication skills and empathy to work with young people.
- Able to maintain confidentiality but able to recognise when to refer issues to a supervisor’ eg potential safeguarding concern.
- The role requires the ability to work flexibly, including working on a rota system.
- Basic Food Hygiene Certificate or a willingness to undertake such training.
- Paid or voluntary experience of working with young people/community.
- A basic working knowledge of health & safety legislation.
- Some experience of working in a similar setting.

**9. PHYSICAL EFFORT AND/OR STRAIN**

The post holder may be required to lift and move furniture and equipment.

**10. WORKING ENVIRONMENT**

Indoor environment at the Armadillo, which may sometimes be noisy due to music.

Management of inside and outdoor areas.

You will be required to work in accordance with the rotas

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