Assessment Officer- Financial Assessment/income and
4 months ago
Assessment Officer
- Enfield
£18.66-£21.81(umbrella rate)
9am-5pm
3 months initially
The role
- Assessing and setting up payment plans suitable to the customer.
- Dealing with complex collection matters to a high standard.
- Assessing the customers income related matters such as income related benefits and other reductions.
- Provide a service accessible for all.
- Understand and be responsive to the needs of customers, offering technical assessment and collection advice and guidance both written and verbally.
**Requirements**:
- Experienced in providing collection/financial assessment services.
- Experience of processing income related and other claims, changes in circumstance and other enquiries within a collection/assessment related environment delivering high quality services
- Good written and oral communications skills and the ability to communicate complex matters effectively to customers.
- An adaptable individual.
- Good IT/Technical skills, knowledge.
Recruitment is done in line with safe recruitment practices. 4Recruitment Services in an equal opportunities employer.
**Job Description
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