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Cleaning Team Leader

4 months ago

Theale, United Kingdom EMCOR UK Full time

**Duties/Responsibilities**:
**We are currently recruiting for a Cleaning Team Leader for our site in Ashford**

**Hours: 06.00 - 13.30 Monday to Friday 35 hours per week**

**Site Address**:
**Ashford Common Water Treatment Works**

**Staines Road West,**

**ASHFORD,**

**Surrey**

**TW15 1RU**

**Principal Accountabilities**:

- Take responsibility for developing and maintaining the procedures, systems and resources necessary for delivering cleaning, grounds and waste services on site.
- Manage the teams to ensure the contracted services are delivered to the agreed contract specification and standards
- Ensure a timely response to any service shortfalls identified
- Ensure a timely response to requests for additional or special cleans, agreeing customer requirements and costs if appropriate
- Take responsibility for managing and monitoring window cleaning contractor, to ensure service delivery
- Support Facilities Manager at regular contract review meetings with service contractors and suppliers
- Ensure all statutory, health and safety and environmental licences, certificates and documentation relevant to areas of responsibility are available on site for audit and review
- Comply with all statutory Regulations an EFS instructions
- Ensure data is collated and monthly KPI reports are produced for presentation to the Facilities Manager
- Take responsibility for managing budget allocation for nominated areas of responsibilities, reporting and investigating and variations

**Person Specification**:

- Previous experience of supervising essential
- Excellent team management focusing on developing good customer focused and H & S behaviours
- Knowledge and experience of accommodation cleaning practices - holding a BICSc or NVQ level 3 qualification in cleaning will be an advantage
- Methodical and meticulous approach to work
- Good IT skills including MS Office software
- Able to understand and interpret both written and verbal instructions and training materials given in the English language. Able to provide written reports in the English language.
- Conduct regular team meetings
- Authorising and processing timesheets
- Raising quotes and organising purchase orders for extra works
- Managing HR issues with assistance from the Facilities Manager and Personnel Co-ordinator
- Manage resources to ensure compliance with HR policies and procedures including but not limited to recruitment, staff performance, training, development and appraisals.
- Smart and presentable
- Good communication skills and effective customer service approach
- Good written and oral command of the English language