Healthcare Operations Coordinator

6 months ago

Croydon, United Kingdom Superdrug Full time

**Why Superdrug?**

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people - they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

**Here's the exciting bit a day includes**

To provide documentation support to the Pharmacy Operations and Superintendent teams.

Key Responsibilities
- Provide communication service for the department so that queries are dealt with promptly
- Manage approaches from third parties
- Provide a central point of contact for the field team, booking accommodation / travel as required
- Locum Co-ordination
- To be central point of contact for pharmacy stores and travel clinics for locum cover
- To source reliable, quality locums for day off, holiday and sickness cover, at agreed company rate with minimum travel cost
- To forward plan for holidays and known ‘peak’ times to ensure our pharmacies receive consistent good quality locum cover
- To keep locum management database up to date with locum pharmacist and dispenser details and details of store requirements and bookings
- To minimise agency costs by building relationships with direct locums and continuing to build our direct locum database
- To review our locum rates regularly to ensure that we are competitive in the market across the country
- To check registration and right to work details of all locums
- To seek approval for exceptional locum charges from RHMs/SHOM informing them of detailed reasons of occurrence
- Manage Relief Pharmacist rotas to ensure they meet their contractual requirements, prioritising day off cover with this cohort of employees
- Production of customer and store letters
- Production of Audit letters
- Manage and distribute sundries and stationery orders for stores
- Update NHS websites with contractual information as required
- Collation of information and data from pharmacy teams
- Support communication to pharmacy teams
- General administrative tasks such photocopying, filing etc.

**Key Health and Safety Responsibilities**
- Take reasonable care of the health and safety of yourself and of others who may be affected by what you do or do not do at work;
- Cooperate with the employer on health and safety matters;
- Not misuse any equipment that is provided for safety purposes (e.g. fire extinguishers or safety goggles);
- Follow instructions from the employer on health and safety matters and attend relevant health and safety training;
- Report hazards and defects observed in the workplace; and
- Report any accident, injury or near miss in the workplace.

**Key Stakeholders**

***External: Suppliers, Professional Associations, Agencies
Internal: Healthcare team, Store Support Team, Store Teams, Marketing, Finance,

**What you’ll need to succeed**

***-PC literate
- You should have general administrative tasks such photocopying, filing etc.
- Strong communication skills
- Strong time management skills
- Adaptable and respondent to change

**Here's what's in it for you**
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets
- Unrivalled Learning and Development programmes

Come and be part of something special.

**Hours**: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

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