Wsr Platform Host

2 weeks ago

Chelmsford, United Kingdom Greater Anglia Full time

£26,566

We have an exciting opportunity to join our Customer Service Team within Chelmsford Station as a Platform Host (Train Dispatcher) WSR (with supervisor responsibilities) This is a fixed term contract which is expected to last upto 12 months.The position is relief and will cover Chelmsford/Witham.

**The Role**

The purpose of this role is to provide a safe environment whilst delivering excellent customer service and seeking opportunities to enhance the customer experience at our station.

Creating a welcoming environment whilst providing pro-active assistance to our customers on and off trains is an important aspect in this role.

This colleague would be responsible for the safe, punctual dispatch of trains and work in accordance of the rule book and operational standards, whilst maintaining excellent customer service.

Duties will include train dispatch, covering supervisors, and exceptional customer service for all our customers.

You will ensure systems like Quartz and Bugle are updated regularly, liaise with control and the signaller and ensure all security checks are completed on time.

In addition, the role will also include the day-to-day operation of the platform, assisting customers with their travel needs, and helping mobility impaired customers have a smooth journey.

During disruption, this colleague will be required to provide support and assistance to our customers.

The role will involve working with our Drivers and Conductors to ensure smooth communication and service.

As part of this role, the post holder will be required to comply with safety regulations, reporting faults, hazards, and collaborating with other areas of the business when required.

Full uniform will be provided, to ensure that you embrace our values and brand as a business.

**What we are looking for**

Excellent customer service and interpersonal skills are crucial for this role. This role will require you to remain calm under pressure whilst maintaining integrity at all times. You must be flexible (in your working hours).

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