Port Assistant

**Reports to**: Port Manager

**Vacancy Ref**: 2408-SB

**Contract**: Seasonal (April - October)

**Rate of pay**: £13.01 per hour, plus enhanced rates for unsociable hours and overtime.

**Location**: Tiree

**Hours per week**: 1 x 6 hours per week

**Date advertised**: 09 February 2024

**Closing date**: 23 February 2024

**CalMac Ferries Limited**

**About us**

Caledonian MacBrayne operate the most extensive and complex ferry network in Britain, delivering 165,000 sailings to nearly 5 million passengers, annually, across Scotland's west coast. We are a diverse, hardworking, and skilled team of just over 1800 individuals - delivering the service, often in the face of challenging conditions. There's a powerful idea at the core of everything we do: 'We are the heart and soul of the places we sail to and the people we serve'. Our values - locality, bravery, and people first - define our history, propel us forward and guide our people today.

**About the Port**

The Port is located in Scarinish, Isle of Tiree, PA77 6TN and is operational at the following times:
Monday/Tuesday/Thursday: 09:15 - 16:00
Wednesday/Friday/Saturday: 09:15 - 13:00
Sunday: 11:00 - 14:00

During the Summer timetable, there are also late sailings on Tuesdays, Wednesdays, and Saturdays. The latest finishing time for those occasions would be approximately 20:00.

There is a 'Ring and Ride' bus service operated through Argyll and Bute council which runs from 07:00 until 18:00 Monday to Saturday with extended hours in the summer to meet the ferry.

**Your Role**

As a member of the Port team, you will have a key role to play in ensuring that we deliver an amazing experience to all our customers, whether they are islanders, visitors from the UK or overseas or commercial customers.

You will also have key safety and security duties - assisting with maintenance of the pier, traffic management and all other duties connected with vessel movement, as well as making sure our ports meet our customers' expectations by undertaking various tidy up duties

**Day to Day Working**

You will work a varied shift pattern, which includes weekends, bank holidays and evenings. You may be required to start work early each morning and some shifts will mean you will finish after the last vessel has set sail for the evening.

**Key Responsibilities**

Ticket Sales, Printing and Distribution:

- Process ticket sales accurately and efficiently.
- Assist customers in selecting appropriate tickets for our services.
- Operate ticketing systems and equipment for printing and distributing tickets.

Customer Interaction:

- Provide excellent customer service by addressing inquiries, resolving issues, and offering assistance.
- Communicate ticketing information, policies, and procedures to customers.
- Assisting customers with amending/cancelling bookings and arranging accommodation/onward travel when service is disrupted.

Cash Handling:

- Handle cash, credit card transactions, and issue receipts.

Data Entry:

- Accurately enter customer and ticketing information into databases.
- Record and relay sailing statistics.

Vessel Movement:

- Ensure safe and secure mooring of our vessels, following established procedures.

Customer Service:

- Greet and assist passengers, providing information about pier facilities and local services.
- Address customer enquiries and provide assistance with boarding and disembarking.

Maintenance and Cleaning:

- Perform routine maintenance tasks on the pier, including cleaning
- Report any maintenance issues or safety hazards to supervisors.

Equipment Operation:

- Operate equipment such as forklifts and vans.
- Follow proper procedures for the handling of cargo and equipment.

Security and Safety:

- Monitor the pier area to ensure the safety and security of personnel and property.
- Enforce safety regulations and emergency procedures.

**About You**

There are lots of qualities that we look for in our employees, but above all, we need people who are resilient, supportive, caring, hands on and positive.

To excel in your role, you will need:

- A passion for delivering excellent customer service
- Excellent verbal and written communication skills
- To be proactive when it comes to problem solving
- Attention to detail
- Basic IT skills
- To demonstrate our values on a day-to-day basis
- Have a good understanding of the CalMac services
- To be able to commute to and from the terminal on a daily basis, ideally with own transport
- Have a full UK Driving License
- Be flexible to working, as shift and weekend work will be involved
- Be able to work with initiative as a self-starter, without supervision
- Be willing to be a team player in a dynamic, proactive, and fast-paced environment

**Extra Benefits**

CalMac Ferries Limited recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an impressive benefits package which includes a Contributory Final Salary Pension Sche