Front of House

7 months ago

Marlow, United Kingdom Lunar Health Clubs Full time

WE ARE HIRING | FRONT OF HOUSE - FULL TIME

**MARLOW’S FIRST PREMIER PRIVATE HEALTH AND WELLNESS DESTINATION**

WHO WE ARE

Lunar Health is not a just a gym, and we are beyond a health club - we are a luxury private member experience Not only do we supply top-of-the-line fitness equipment and facilities, but we also offer specialised treatments and services that go beyond traditional gym offerings in the area. Our wellness suite is designed to enhance and perfect physical and mental well-being through innovative technologies such as Cryotherapy, Red Light Therapy, and Infrared Saunas.

In addition to our biohacking treatments, we also supply a range of body and beauty treatments to help our members look and feel their best. Our in-house nutritional offering ensures that our members have access to personalized and tailored nutrition plans to support their overall wellness goals.

At Lunar Health, we believe in the power of community and look to bring together a diverse group of individuals who share a common goal of achieving holistic well-being. With our luxury private member experience, we aim to create a space where our members can find inspiration, strength, and support on their wellness journey.

Whether looking to improve your physical fitness, enhance your mental well-being, or simply indulge in luxurious wellness experiences, Lunar Health is the ultimate destination to make luxury wellness a part of your everyday routine.

**DO YOU HAVE WHAT IT TAKES TO BE A PART OF OUR EXCEPTIONAL FRONT OF HOUSE TEAM?**

As a front of house wellness consultant for Lunar Health Clubs, you are responsible for making every client feel like they are on a personalised wellness journey. This will be achieved through learning our client’s routines and practices, delivering exceptional customer service throughout, promoting and selling add-on services and ensuring the facility is clean, tidy, and operational for an all-round bespoke experience. The primary goal is to create an environment where our private members can transform themselves, indulge in some ‘me time’ and enjoy our ultramodern gym, unique combination of treatments and unparalleled class concepts.

KEY RESPONSIBILITIES
- Develop a deep understanding of each client's routines, practices, and wellness goals.
- Provide exceptional customer service by greeting clients, answering inquiries, and addressing concerns promptly and courteously.
- Promote and sell add-on services, such as personal training sessions, nutrition consultations, and spa treatments, to enhance the client's wellness journey.
- Maintain a clean and tidy facility by ensuring equipment is well-maintained, replenishing supplies, and coordinating with the housekeeping staff.
- Collaborate with the class instructors and therapists to ensure seamless scheduling and execution of classes and treatments.
- Continuously update your knowledge about the latest wellness trends, services, and technologies to provide up-to-date recommendations to clients.
- Act as a wellness advocate by actively participating in classes, wellness events, workshops, and seminars to contribute to the wellness community.
- Engage with clients to gather feedback and suggestions on ways to improve services, facilities, and overall customer experience.
- Monitor and manage all front desk operations, including scheduling appointments, processing payments, and keeping accurate records.
- Uphold the club's values and promote a welcoming and inclusive environment for all members.

DESIRED SKILLS
- Excellent communication and people skills to build rapport with members.
- Strong sales and customer service experience, with the ability to effectively promote and upsell services.
- Knowledge and passion for health, wellness, and fitness trends.
- Meticulous and organised to ensure smooth operations at the front desk.
- Ability to multitask and prioritize tasks in a demanding environment.
- Basic computer skills.
- Professional and presentable appearance to represent the club and create a positive first impression for clients.
- Flexibility to work evenings, weekends, and holidays as needed.
- Previous experience in a similar role in the hospitality, wellness, or fitness industry is preferred.

EXPECTED HOURS OF WORK

This is a full-time position based on a 40-hour working week, 5 days between Monday - Sunday.

SALARY & BENEFITS
- £25,000 a year, depending on experience.
- Complimentary club membership.
- Discount on food and beverage.
- Discount on treatments and therapies.

Pay: £25,000.00 per year

**Benefits**:

- Discounted or free food
- Employee discount
- Free fitness classes
- Gym membership
- Health & wellbeing programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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