Medical Secretary

**Job Summary**: To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS). Job Responsibilities: The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Typing letters, reports and associated documentation as required Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently Managng all enquiries in an effective manner Maintaining an accurate referrals database Processing calling letters as requested Inputting data into the patients healthcare records as necessary Processing referrals using the electronic referral system (ERS) Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms Clinically coding data on EMIS Web Managing all administrative queries as necessary Carrying out system searches as requested Maintaining a clean, tidy, effective working area at all times Supporting all clinical staff with general administrative tasks as requested Support reception staff, providing cover during staff absences when required To provide clinicians with an accurate and timely secretarial service, primarily involving the referral of patients for secondary or social care.

To assist patients with referral or appointment queries in a responsive, willing and helpful manner. To work with the doctors, support staff, Primary Care Network teams and other Primary Health Care Team colleagues, as a team, in helping to achieve a good standard of service for our patients. Secretarial Duties: Exhibit high standards of customer service when dealing with patients and visitors Dealing with incoming and outgoing telephone calls for secretarial enquiries Ensuring the appropriate registration of patients attending the Practice Accurate and timely transcription of digital dictation to word processor according to current procedural standards; prioritising as appropriate. Arrange hospital out-patient appointments and/or follow-up at GPs request and inform patients as appropriate.

**General Administration**: Maintain statistics regarding referrals for report and audit purposes. Maintain information files regarding secondary care services and other professional agencies. Update referral information and forms and communicate changes throughout the practice. Actively participate in relevant audit topics.

IT System Maintain up-to-date patients' basic demographic data on computer. Comply with all GDPR and Caldicott principles in the handling of patient data. General Duties: Maintain close and effective liaison with colleagues. Work collaboratively with colleagues across all teams to ensure good quality patient services.

Liaise and engage in timely communication with other professionals and sessional members, as necessary. Responsible for safe use of equipment in own area. Understand and adhere to other statutory regulations that are required of the practice. Attend and actively participate in mandatory training events and whenever possible in other relevant training events and practice meetings.

Actively participate in annual appraisal process. Work flexibly to enable seamless cover for colleagues annual, sick & study leave. Undertake additional duties as may from time to time be necessary, commensurate with the post. Present a positive image of Thornton Practice as a centre of medical excellence To respect and support all members of the Practice team To positively contribute to the achievement of the team vision Duties and Responsibilities: The following are the core responsibilities of a Medical Secretary.

There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. To provide an efficient audio, copy typing and word processing service for the clinical team and other colleagues as required. This includes typing letters, reports, referrals, minutes in an accurate and quality manner Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms Processing Insurance Medical Reports, Patient forms following completion by GPs Liaising with external agencies such as hospitals and community services, ensuring referrals are processed correctly. Dealing with all tasks/notifications/MS teams from clinicians or patients regarding any aspect of