Fraud Associate

Want to do the best work of your life? With 23 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

We’re Sky, Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact - pushing boundaries, creating solutions, hitting targets. And as part of our close-knit team, you’ll enjoy plenty of benefits. Plus, experiences you’ll only find at Sky.

This role is an exciting opportunity to join us on a **12 month, full-time contract** and work within our Fraud Team.

**What you'll do**:- Ensure that requests for information from internal and external departments are dealt with in accordance with agreed service levels, highlighting risks and issues to a Supervisor where appropriate- Analyse data, information and Intelligence to identify new trends and patterns pertaining to known or new fraud threats within departmental guidelines- Assist as necessary in the provision of fraud training and awareness to other business areas- Keep abreast of changes in fraud trends, new products and services; conduct reviews or update internal processes to stay current and understand any implications to fraud processes- Work shift pattern: 37,5 hours over 4 days (Friday - Monday), including evenings and weekends, to ensure appropriate coverage to support current and new business needs across all products and services

**What you'll bring**:
- Understanding or knowledge of Sky’s products and services alongside an awareness of current and possible future business trends, as well as their potential impact on the company.- A high level of personal integrity, confidentiality, and professionalism. You will conduct yourself in a collaborative, confident and professional manner when dealing with the business, industry and stakeholders, and when representing the business, whilst working with sensitive information- The ability to work under pressure whilst ensuring accuracy and meeting tight deadlines, particularly with real-time decision-making requirements- Proactive and self-motivated, proficient in standard Microsoft Office and experience in learning custom IT software, with a desire for continuous improvement- Investigative ability, with strong attention to detail and a clear desire to understand root cause and explore opportunities to improve process and detection within the fraud function.- Experience and knowledge from the communications industry with awareness of fraud prevention strategies would be a desirable quality.

**_ The Rewards:_**
- There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:_- Sky Now TV for free- A generous pension package- Private healthcare- Shop for less at selected high street and specialist retailers

**_ How you'll work:_**
- We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home_
- We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process._

**_ Your office base:_**

**_ Dunfermline_**
- We’re just off Forth Road Bridge in a bustling business park 10 minutes from Rosyth train station. If you’re not catching the train don’t worry, there’s plenty of secure onsite parking for cars, motorbikes and bicycles._
- You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym, play a game of pool and make use of our handy corner shop._

**_ Inclusion:_**
- Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working._