Team Manager

2 weeks ago

Liverpool, United Kingdom Ad Warrior Full time

**Team Manager x2**

**Location**:Liverpool

**Salary**: £31,265 - £34,446 per annum

**Job Type**:Permanent
Our client is an executive agency of the Ministry of Justice (MoJ). They provide civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems.

**The Role**

Principally to effectively lead a team to meet Key Performance Indicators, analysing performance statistics and developing team members to ensure an effectively engaged team on a daily basis.

**Key Responsibilities**:

- Planning of internal resources to ensure all business targets are met, including individual quality and productivity targets, collating and analysing data to inform decisions, reporting to the Operations Manager, escalating issues as they emerge and helpto find effective solutions.
- Analyse financial and performance management data to identify key issues and ensure appropriate action is taken to address areas of concern.
- Improve consistency and justifiability of decision making across the team.
- Support the internal transformation programme ensuring that teams are aware of proposed changes that affect them and feel supported throughout the process.
- Undertake succession planning for the team recognising the potential in team members and encouraging them to achieve their potential including conducting 1-2-1 meetings, touch point meetings, absence reviews, mentoring, coaching, setting objectives anddeveloping training plans.
- Setting and communicating a clear direction for the team in relation to the Agency’s aims, objectives, purpose and vision to ensure understanding and engagement in the vision.
- Ensuring that internal processes are fit for purpose and making recommendations for improvement, showing and awareness of risks inherent in internal processes, including Health and Safety and Information Awareness. Ensure risks are logged, relevant managersmade aware and appropriate action taken.
- Ensure that touchpoint meetings are held in line with the MoJ process and conversations are meaningful for both individuals and the LAA facilitating constructive discussions and providing constructive and honest feedback on performance.
- Setting SMART targets and objectives for the direct reports in the team and for self to ensure effective performance management can take place.
- Take responsibility for the effective management of poor performance and absence issues on the team from both a team and individual perspective, understanding and addressing any issues as they arise in line with MoJ policies and procedures.
- Take a leading role in the recruitment and selection of staff locally ensuring campaigns are run in line with MoJ Recruitment guidelines.
- Encourage, handle and respond to feedback from staff, customers, partners and suppliers to develop and improve services.
- Ensure actions are completed against team action plans arising out of the annual People Survey and engage team in actions.
- Promote equality & diversity, treating everyone fairly and actively, encouraging ideas and contributions from all members of your team and across the case management teams.
- Communicate effectively with people from across the business to foster effective and productive working relationships with all stakeholders.
- Support team engagement and communication, delivering team briefings and cascading messages. Take a leading role in team meetings, encouraging the sharing of views, ideas and solutions.

**Essential Knowledge, Experience and skills**
- Experience of working within an operational environment
- Experience of working to meet key performance indicators
- Experience of observing behaviours and performance and giving constructive feedback
- Effective communication skills both written and verbal
- Established problem solving skills to achieve positive outcomes
- Experience of supporting Diversity and Inclusion in the workplace
- Ability to work with mínimal supervision and as part of a team
- IT literate - a good knowledge of Microsoft Office

**Desirable Knowledge, Experience and skills**
- Evidence of management skills training
- Knowledge of information assurance
- Health & Safety Awareness

**Person Specification**

This role is suitable for someone who enjoys working in a leadership role in a fast-paced operational background.

**Company Benefits**
- Access to learning and development.
- A working environment that supports a range of flexible working options to enhance your work life balance.
- A working culture which encourages inclusion and diversity.
- A Civil Service pension with an average employer contribution of 27%.
- Annual Leave.
- Public Holidays.
- Season Ticket Advance.

**To Apply

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