Tactical Inventory Specialist

**Tactical Inventory Specialist**
**Reporting Line: Senior Manager, Process Optimisation**
**Job Purpose**:
The Tactical Inventory Specialist primarily manages the return of exchange core assets from customers and to suppliers, the induction of material into the repair cycle, and the operational positioning of inventory across the global network for commercial programs.The position will provide proactive control of the return of The Clients assets from customers and assets owed to suppliers as exchange cores while complying with the terms-and-conditions set forth by the suppliers. The Tactical Inventory Specialist will ensureThe Client and its customers and suppliers are delivering to contracted targets, Key Performance Indicators (KPIs), and obligations while ensuring effective cost control, cost reduction, and exceptional operational performance is achieved for the businessas defined within the parameters outlined by management.

**Key Responsibilities**:

- Ensure requests & workflow throughout the customer service organisation is managed in accordance with defined procedures.
- Manage & expedite of the core return process from customers, minimising the components time outside of the pool.
- Report on the level of open doubles exchange and prioritize the return of these exchanges within the initial 1st exchange.
- Ensure customer core returns throughout the IOC are managed in accordance with defined priorities.
- Resolve supplier core return backlog within IMOPS, ensuring delays are kept to a minimum, encouraging excellent communication with the customer and/or supplier
- Pro-actively engage with the allocated Key Account Managers (KAMs) to ensure implementation of all contractual requirements to guarantee customer satisfaction and contract performance.
- Identify at an early stage potential problems and risks, evaluating and anticipating implications and being proactive with all concerned parties in developing and defining contingency/recovery plans and actions.
- Explore potential market source for new suppliers that could improve effectiveness, increase profitability or enable the company to embark in a wider range of activities should this be advantageous.
- Co-ordinate with the KAMs and Inventory Planning team to regularly review open core returns and report on the status of fulfilment, ensuring the team initiate the required transactions to contractually agreed parameters.
- Induct assets into repair cycle based on recommendations from Inventory Planning and Operational Team and as directed by Sourcing Team.
- Co-ordinate the movement of assets between global pool locations based on recommendations from Inventory Planning and Operational Team while keeping freight spend to a minimum.
- Regularly interact with the KAMs and centralised service functions based in The Client HQ including but not limited to: Repair Cycle Management, Finance, Inventory Management, Traffic/ Logistics, Quality, I.T, Commercial and HR to promote ownership and a cohesiveculture within the group.
- Ensure that events raised against the Operational team are reviewed daily, actioned accordingly and approved in a timely fashion so as not to disrupt the invoice clearance process, avoiding accounts being put on hold which would disrupt the supply of components.
- Establish and maintain a high quality of service to internal and external stakeholders.
- Respond to customer’s and supplier’s questions quickly and efficiently, building key relationships.
- Report all information collected about issues, complaints, customer internal changes, best contact/interlocutor, fleet evolution to the Senior Operations Manager and the Senior Operations Director.
- In conjunction with the Senior Operations Manager, develop and lead continuous improvement initiatives for operations and order management.
- Carry out miscellaneous job-related duties as deemed necessary by the Senior Operations Manager.