Concierge

Location: Hartlepool, North East, GB, TS26 8DB- Department: Supported Living Services- Operation: Sanctuary Supported Living- Closing Date: 08/04/2024- Salary: £11.61 / hour- Requisition: 217216**Night Concierge**

**Victoria Road, Hartlepool**

**£11.61 **effective from 1 April 2024**

**40 hours per week - Sunday to Wednesday**

Do you want a role where no two nights are the same and you will be making a real impact to the lives of our customers?

Are you passionate about supporting people?

If this sounds like you then we may have your perfect opportunity

We’re seeking an experienced Night Concierge to join our team based at Victoria Road. Our supported living service provides support for young people aged 16 to 25, who are homeless or at risk of homelessness, by encouraging them to develop their skills, and learn to live independently.

There are 10 fully furnished en-suite rooms, two emergency bedrooms and a one-bedroom move-on apartment. If you’re looking for a varied and rewarding role, this is a great opportunity to come and work within a hardworking and customer-focused team.

We value our team and encourage learning and progression through our comprehensive induction programme, as well as ongoing training to develop new and existing skills and encourage progression. We have our own Learning and Development Academy, who provide a wide range of training courses, open to all.

Sanctuary also offers a great employee rewards scheme, where you will be able to receive a variety of discounts from major retailers.

Read more about Victoria Road on our website

**The role of Night Concierge will include**:

- Being a first point of call to receive and direct all customer queries
- Developing good relationships with customers, helping them develop life skills
- Handling occasional emergency/challenging situations
- Going above and beyond to ensure an excellent service is provided to our customers
- Some health and safety responsibilities e.g., fire safety checks
- Ensuring the security of the service is maintained
- Preparing communal areas for customers, including kitchens and bathrooms, and ensuring that the security of service users is maintained
- Completing concierge checklists, feeding back information, and completing incident reports if required
- This role will include long periods of lone working

**Skills and experiences**:

- Previous experience of working within a similar role is required
- Experience of working with vulnerable adults and/or people with mental health needs/ challenging behaviour would be advantageous
- Basic health and safety knowledge, with the ability to carry out minor repairs
- Basic health care and hygiene standards knowledge
- Friendly and approachable attitude with the ability to communicate and engage with our customers, visitors, and colleagues

**Why work for us?**

We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.

No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day.

We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time - because we value our people and have a strong focus on inclusion, teamwork, and empowerment.

We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.

**Are you ready to be your best?**

Brilliant work deserves brilliant benefits As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

- £11.61 **effective from 1 April 2024**:

- At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
- A wide range of learning and development opportunities
- The full time equivalent for this role is 37.5 hours

Download our Recruitment Pack to learn more about Sanctuary culture and how we can support you to #BeYourBest

Closing Date: 8 April 2024

**For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our **careers page**, or find us on **Twitter**, **Facebook**, **LinkedIn**, and **YouTube**.**

**Together we can be our best so that our customers can be their best.**

**#BeYourBest**

**Build