Digital Operations Coordinator

3 weeks ago

Loughborough, United Kingdom Go M.A.D. Thinking Full time

The role supports the Digital Operations Manager in the implementation of the company’s digital strategy and operational effectiveness which covers the following core responsibilities:
1. Business Operations and Client Support

2. Digital Operations Support

3. Working as an Effective Team Player

**Principal Responsibilities**

**1. Business Operations and Client Support**
- Coordinate and support internal/external training events, both in-person and virtual, including logistics, registration, and attendee communication.
- Client Engagement, acting as the primary point of contact for client interactions, ensuring a positive and professional experience, as well as acting as support for virtual/live programmes.
- Responsible for maintaining operational systems and standards for the day-today running of the business and office, including Health and Safety and stock ordering.
- Support internal team with the management and maintenance of internal CRM.

**2. Digital Operations Support**
- Be responsible for data input, analysis and reporting of data from external/internal providers or programs in compliance with current GPDR legislation. E.g. webinar attendees, learning progress reports and sales trackers.
- Support Digital Team and wider business in the creation of bespoke materials for internal and external use.
- Support Digital Team to monitor and analyse digital marketing campaigns, generate reports, and provide insights to improve performance using internal CRM systems.

**3. Working as an Effective Team Player (Demonstrating our Core 5 Values)**
- Challenging self, colleagues, clients, and partners to improve performance, to go beyond being good and aspire to be great. Confronting issues appropriately and open to being challenged.
- Inspiring people to make a difference, to have the courage to think bigger, better and bolder and take personal responsibility for making it happen.
- Providing straightforward explanations, communicating clearly and easy to work with.
- Passionate about making a difference and the work we do to help people have light bulb moments.
- Proactively considers and identifies ways to improve social and community impact and sustainability aligned to our B Corporation commitments.

**Key Skills and Competence**
- Ability to work full-time from our office location.
- Excellent organisational and multitasking skills with a keen eye for detail.
- Strong written and verbal communication skills.
- Proficiency in using CRM’s ideally Salesforce and Active Campaign is desirable.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with creative design tools is desirable.

**Other useful competencies**
- Passion to explore and learn emerging technologies and how they enhance business operations.
- Proactive and self-motivated, willing to learn and adapt in a fast-paced environment.
- Strong analytical and problem-solving skills, with the ability to gather and interpret data.
- Ability to work collaboratively in a team-oriented setting and contribute positively to team dynamics.
- Prior experience in a similar role or internship in operations, marketing, or digital support is desirable.

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

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