Customer Success Graduate

2 weeks ago

Shoreditch, United Kingdom Acre Software Full time

**Acre is rebuilding the UK’s £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system for mortgages.**:
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Our platform cuts out the unnecessary admin, pain and friction from buying a home. We're covering the entire journey, from figuring out what you can borrow, to getting your keys. We're guided both by the voice of real home buyers and by our close relationships with brokers, lenders and insurers.

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After a hugely successful 2023, during which we achieved an impressive 400% year-on-year increase in mortgage volume, we have sustained this momentum by doubling our market share in 2024. To keep pace with our growing user base and maintain Acre's position at the cutting edge of innovation in the mortgage market, we are looking to expand our team.

‍** ‍**

**The Role**:
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This role is an excellent opportunity for someone get a unique exposure to working in a technology start-up and directly contribute to its growth.

We are looking for an Associate with an interest in finance and technology that wants to help make the home buying process better.

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You will join our top-performing Customer Success team to help ensure that our firms are using Acre’s platform seamlessly as we continue to grow our market share. You will work closely with other Acre teams, as well as senior leadership, and get a unique insight into other key roles within Fintech start-ups such as Product Management, Software Engineering and Testing, Business Development and Marketing, and Innovation.

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**Responsibilities**:
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The role will constantly evolve to match the needs of the business and vary from day to day. You will begin by learning everything about Acre and our technology and before you know it, customers will be looking at you with starry eyes while you work behind the scenes to continue building industry-leading, world-class technology with the wider team.

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**Your day to day will involve**:
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- Providing support to all customers
- Troubleshooting and problem solving user enquires
- Training users on how to use our technology
- Learn all aspects of working in a fintech startup

**About you**:
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- Curious in nature and with a strong desire to achieve.
- Highly self-motivated and able to work independently.
- Have a strong attention to detail and high expectations.
- A resourceful, quick, sharp and creative problem solver.
- Passionate about people and making Acre customers happy.
- Excellent at communicating.

**What we offer**:
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- A chance to make an impact within a fully funded, early-stage Fintech start-up in a unique position to make a difference to the mortgage market.
- Competitive salary.
- One week of free accommodation for those relocating.
- Private healthcare, a cash plan, pension contribution.
- Cycle to work scheme.
- Vibrant office in Shoreditch with monthly social events.

We’re looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is tackling a big problem space, then we’d love to hear from you.

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- Our story

**Our hiring process**:
If you’re ambitious and want to make a difference to the mortgage market, join us. We’re a fully funded, early-stage Fintech start-up in a unique position to make an impact.

Step 1

**Get in touch**:
Step 2

**Let’s chat**:
If we like what we see, we’ll set up a quick, very informal chat to talk about your work experience, skills, and really just get to know you a bit better. Feel free to come armed with loads of questions

Step 3

**Put your skills on show**:
After that, we'll usually ask you to complete a short task. Don’t sweat this part, we just want to see how you approach projects and solve problems.

Step 4

**Meet your future colleagues**:
Step 5

**Pop that cork**:
Boom Sign those dotted lines, give everybody the highest of fives and update your LinkedIn profile because it’s time to start helping us rewrite the rules of the mortgage industry. We can’t wait for you to join us.

**Our perks**:
At Acre Platforms, we are committed to creating an enjoyable and fulfilling work environment for all of our team members. That's why we offer a variety of company perks to help make your time at Acre as enjoyable as possible. Some of the perks you can expect when joining our team include:
**Share options**:
At Acre, We believe in sharing the success of the company with our team members. That's why we offer employee share options through an EMI Option Scheme so everyone has a direct stake.

**Remote work options**:
Flexible working hours and remote work options for employees to balance work and personal life.

**Pension**:
Automatic enrolment to our Aviva pension scheme and we’ll match up to 4% contributions, but of course you can pay as much in as you’d like.

**Learn on the job**:
Get access to Pluralsight as soon as you join, plus regular lunch

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