Ward Clerk

5 months ago


Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

Do you have excellent communication skills? Do you have great attention to detail? Can you work calmly under pressure whilst maintaining a high standard of accuracy?

We are looking for 1-2 friendly and welcoming patient facing ward clerks for Central Delivery Suite. As a key member of the team you will be responsible for providing administrative, clerical and reception duties to support staff and service users.

A flexible approach to working hours is essential to meet the demands of the service and the team you are working within. This post is for a ward clerk who is able to work any combination of day/night/weekend or bank holiday shifts.

**Communication**:
Show a caring and professional approach towards patients and visitors when carrying out all duties

Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

**Patient Care**:
To welcome and assist patients, relatives and visitors on arrival to the ward and inform appropriate staff. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

**Organising and Planning**:
Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards

Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward

Prepare patient notes for coding within the relevant deadlines set by the coding team

To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning patient notes if required

To undertake the role’s duties in the case of a major incident in your department

For a more detailed job description and main responsibilities, please refer to the job description document attached to the vacancy.


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