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Hospitality Supervisor Sodexo Live
2 months ago
Job Introduction
**We’re experience makers**.
And relationship builders.
And we’re** hiring**
Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live you don’t dream it, you live it every day. Here you’ll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Because we’re more than just waiters.
Be part of something** greater.**
We currently have an opportunity for casual staff to join our amazing team.
This is a great opportunity for driven individuals to succeed in a fast and innovative catering facility. A need for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression
Main Responsibilities
**Scope and General Purpose-**
Support and lead the delivery and co-ordination of all sections within ACC Liverpool but specialise in our hospitality areasm Sodexo Live Lounge & Club Class Arena Boxes. Ensuring high levels of customers service are delivered in these areas and lead and drive the team so that they are motivated and engaged whilst providing guests with the best possible experience by facilitating communication and teamwork.
**Operational Excellence**
- Coordinate the friendly, professional, and efficient customer service across all areas of the ACC, paying particular focus to the hospitality areas
- Engage, motivate and train to create a high level of performance within ACC Liverpool
- Ensure that all areas are set and prepared to meet with relevant event requirements.
- Support all operations on a daily basis
- Lead on hospitality event set ups to ensure all event requirements have been adhered to.
- Ensure adherence to company uniform standards across all areas
- Ensure that all areas are opened and effectively closed down and stock/card variances are controlled for the business.
- Ensure that every opportunity is taken to ‘up sell’ to our customers within our hospitality spaces
- Ensure that team members are thoroughly briefed of expectations and standard
- Support our hospitality account manager on decisions and feedback relating solely to hospitality
- Strive in the achievement of exceeding customer expectations
- Lead on the operations within hospitality spaces and be the face of the team from an operational standpoint
- Build on client and guest relationships within all hospitality areas to ensure all guests leave our venue happy
**Key attributes - Essential**
- Excellent communication skills
- Passion for food and beverage
- Passion for working with people
- Have excellence in attention to detail
- Smart, presentable and adhere to company uniform guidelines
- Experience of working in a customer service environment
- Exceptional time keeping skills
- The ability to motivate and engage employees to deliver first class service across hospitality
- A passion to develop employees by guiding and delivering feedback
About The Company
**Sodexo Live**
**We’re Experience Makers.**
And go-getters, fanatic foodies, and community pillars.
At **Sodexo Live **build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.
We **Belong** to a team that feels like family,** ACT** with purpose and be inclusive, **Thrive** in our career, while able to **Be Live** in the moment creating exceptional memories.
After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment.
Because at **Sodexo Live **we’re so much more.
Be part of something greater
**Why choose Sodexo Live -**
At Sodexo Live we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the momentyou’ll be immersed in the action. As part of the Sodexo Live team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.
Globally **Sodexo Live** contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National