Service Delivery Supervisor G2

4 months ago

Dunstable, United Kingdom Restore PLC Full time

**Business Unit: Records Management**

**Location: Dunstable, LU5 5BN**

**Contract Type: Permanent - Full Time**

**Hours: 40 - Mon - Fri, 8am - 5pm**

**Salary: £27,000 - 28,392.00**
- To Operationally support the Operations Manager, manage the in-take and despatch of files and other items to our quality standards and SLA's.
- You will co-ordinate the daily operational activities to meet business as usual requirements and deadlines.
- **RESPONSIBILITIES**
- Manage the operational work processes through supervision of staff and delegation of tasks
- Compile weekly KPI’s and Customer reports in line with Management Process
- Use of the O’Neil’s Records Management System
- Schedule workload of team members
- Report any I.T. issues to the helpdesk and advise Operations Manager to therefore ensure the smooth running of operation
- Carry out all housekeeping activities as required ensuring the site is maintained to the highest standard
- Train new recruits and temporary staff in all relevant procedures
- Actively seek to improve the working procedures & environment
- Ensure that all security procedures are adhered to at all times

**ABOUT YOU**
- In-depth knowledge of O’Neil’s management system
- Experience of leading and developing a team
- Good communication skills both verbal and written
- We store and manage over 22 million items including archive boxes of document files, film and computer tape across a variety of secure storage facilities nationwide. Including cold war Air Force shelters for some of our heritage pieces we store on behalf of the leading museums.
- Our customers depend on us to manage their historical archives, and our team is proud to support them with their document management needs. From museums to the NHS, from the Ministry of Defence to Legal firms.
- An Inclusive Approach
- We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.

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